At a Glance
- Tasks: Manage high-value utility contracts and ensure exceptional service delivery.
- Company: Leading provider of critical infrastructure services in the UK.
- Benefits: Flexible working, long-term career development, and opportunity to influence growth.
- Other info: Collaborative environment with opportunities for continuous improvement and innovation.
- Why this job: Make a real impact on customer satisfaction and operational excellence.
- Qualifications: Experience in utilities, contract management, and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Hybrid. Flexible location with significant remote working available.
Our client is a leading provider of critical infrastructure and operational support services, partnering with major utility organisations across the UK. They are seeking a commercially minded Utility Contracts Performance & Delivery Manager to take ownership of a portfolio of high-value utility contracts, ensuring exceptional customer service, strong commercial performance and operational excellence.
You will act as the key point of contact for strategic utility clients, ensuring contractual commitments are met whilst identifying opportunities to strengthen relationships, improve service delivery and support future growth. The role would suit anyone working in a similar role or looking to take a step into a more senior role if you have experience in utilities and one of the following areas: Key Accounts, Operational Logistics, Resource Planning, Client Relationship, Emergency Planning or Operational Delivery professional. Only candidates from water, electricity, gas, telecoms, energy or other regulated utility environments will be considered.
- Manage a high value portfolio of strategic utility contracts.
- Ensure contracts are delivered in line with agreed KPIs, SLAs, compliance requirements and commercial objectives.
- Lead regular contract performance reviews with clients and internal stakeholders.
- Work closely with operational teams to ensure consistent and effective service delivery.
- Analyse performance data and identify opportunities for continuous improvement.
- Support tender submissions, contract renewals and client presentations.
- Identify opportunities for contract growth through service enhancement, upselling and cross-selling initiatives.
- Develop meaningful reporting and performance dashboards to provide insight to senior leadership.
- Work collaboratively across operations, planning, commercial and compliance functions.
- Review performance during operational incidents and lead lessons learned and continuous improvement activities.
- Support procurement and contract compliance activities across relevant platforms and frameworks.
- Monitor industry developments, client requirements and regulatory changes to ensure best practice is maintained.
Experience required:
- Working within the utilities sector.
- Proven experience managing customer relationships, contracts or operational delivery within a regulated environment.
- Strong commercial awareness and understanding of contractual performance measures.
- Experience managing KPIs, SLAs and service delivery performance.
- Excellent communication, influencing and relationship management skills.
- Strong analytical capability with the ability to interpret data and use insights to drive decisions.
- Experience working cross-functionally across operational and commercial teams.
- Experience within the water industry.
- Contract management experience within outsourced services, infrastructure, logistics or emergency response environments.
- Experience supporting tender submissions, framework agreements or contract renewals.
- Understanding of emergency planning, incident response or operational logistics environments.
Opportunity to manage strategically important contracts for some of the UK's largest utility organisations. Opportunity to influence service delivery, customer satisfaction and future growth. Flexible working arrangements for the right individual. Long-term career development opportunities within a growing and highly respected organisation.
Utilities Service Delivery Manager in London employer: Unbound Talent Uk
As a leading provider of critical infrastructure and operational support services, our company offers an exceptional work environment for the Utilities Service Delivery Manager role. With flexible hybrid working arrangements and a strong focus on employee growth, we empower our team to manage high-value utility contracts while fostering meaningful relationships with major utility organisations across the UK. Join us to be part of a collaborative culture that prioritises operational excellence and continuous improvement, ensuring your contributions directly impact customer satisfaction and future business success.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Service Delivery Manager in London
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughUnbound Talent Uk's Website
Don’t forget to apply directly through Unbound Talent Uk's website for the full-time Utilities Service Delivery Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Utilities Service Delivery Manager in London
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Unbound Talent Uk. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Unbound Talent Uk
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Unbound Talent Uk.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Unbound Talent Uk.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
