At a Glance
- Tasks: Oversee key utility contracts and ensure high operational performance.
- Company: Growing provider of critical infrastructure services in the UK.
- Benefits: Flexible working, exposure to senior leaders, and opportunities for growth.
- Other info: Hybrid role with travel for client meetings and operational locations.
- Why this job: Take ownership of client relationships and influence service delivery.
- Qualifications: Experience in regulated utilities and strong analytical skills.
The predicted salary is between 40500 - 49500 £ per year.
This is NOT an ITIL role. Contract & Performance Role
Location: Hybrid - Can be based in London, Essex, Yorkshire or Berkshire.
Our client is a growing provider of critical infrastructure and operational support services to major utility organisations across the UK. They are looking for a commercially minded Service & Account Manager to oversee key utility contracts, build strong client relationships and ensure consistently high operational performance.
You will be the day-to-day lead for a portfolio of clients, ensuring agreed service levels are met, issues are resolved quickly and opportunities to improve or grow the relationship are identified.
- Monitoring KPIs, SLAs, service levels and commercial performance
- Leading regular client and internal performance reviews
- Working closely with operations, planning, commercial and compliance teams
- Using performance data to identify trends, resolve issues and improve delivery
- Supporting contract renewals, tenders, framework submissions and client presentations
- Supporting incident reviews, lessons learned and continuous-improvement activity
- Identifying opportunities to strengthen client relationships and grow services
You will have experience within a regulated utility environment - ideally water, although electricity, gas, telecoms, energy or related infrastructure sectors will be considered. You may currently be a Service Delivery Manager, Contracts Manager, Account Manager, Client Relationship Manager, Performance Manager or Operational Manager. Equally, this could suit someone ready to step up from a senior operational, resource planning, key-account, emergency planning or logistics-focused role.
Strong understanding of KPIs, SLAs and service-performance measures
Commercial awareness and an ability to spot opportunities for improvement
Good analytical skills, with confidence using data to support decisions
Excellent communication, influencing and relationship-building skills
Experience working across operational and commercial teams
Experience of outsourced services, emergency response, resource planning, operational logistics, tenders, contract renewals or procurement frameworks would be advantageous.
This is an opportunity to take ownership of strategically important client relationships within a growing, respected business. You will have real autonomy, regular exposure to senior leaders and the chance to influence service delivery, customer satisfaction and future growth.
Flexible working arrangements can be discussed for the right person, with UK travel required for operational locations, client meetings and internal meetings.
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