At a Glance
- Tasks: Lead a team to manage the entire order fulfilment process and enhance customer experience.
- Company: Join a respected organisation in the specialist supply chain sector.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Other info: Dynamic office environment with a focus on continuous improvement.
- Why this job: Make a real impact by improving processes and delivering exceptional service.
- Qualifications: Experience in operations management and team leadership required.
The predicted salary is between 35000 - 40000 £ per year.
Location: Harlow (Office Based)
Salary: £35,000 - £40,000 per annum
Hours: Full Time | 36.5 Hours per Week
The Opportunity
We are delighted to be working with a growing and highly respected organisation within the specialist supply chain sector, who are looking to recruit an experienced Order Fulfilment Manager to join their operations team based in Harlow. This is an excellent opportunity for an experienced operations professional who enjoys leading a team while driving process improvements and operational efficiency. Reporting directly to the Head of Operations, you'll play a pivotal role in ensuring customer and supplier orders are processed accurately and delivered on time. If you're passionate about improving processes, developing people and delivering exceptional customer service, we'd love to hear from you.
The Role
As the Order Fulfilment Manager, you will be responsible for managing a small office-based team overseeing the complete order lifecycle—from order entry and supplier management through to delivery progression and customer communication. You'll lead the day-to-day operation of the department whilst identifying opportunities to improve performance, reduce delays and enhance the overall customer experience. This is a varied role that combines team leadership, operational management and continuous improvement within a fast-paced and supportive environment.
Key Responsibilities
- Team Leadership
- Lead, motivate and develop the Order Fulfilment team.
- Allocate workloads and manage departmental priorities.
- Conduct one-to-one meetings, coaching and performance reviews.
- Develop team capability through training and cross-skilling.
- Ensure effective holiday and absence cover.
- Order Fulfilment
- Manage the end-to-end order fulfilment process.
- Oversee contract reviews, sales order processing and purchase order creation.
- Monitor supplier confirmations and delivery schedules.
- Ensure accurate order progression and timely customer updates.
- Maintain accurate information within Sage 50 and internal systems.
Order Fulfillment Manager in Essex employer: Unbound Talent Uk
Join a dynamic and respected organisation in the specialist supply chain sector, where your role as an Order Fulfilment Manager will be pivotal in driving operational efficiency and enhancing customer satisfaction. Located in Harlow, our office-based environment fosters a collaborative work culture that prioritises employee development through training and coaching, ensuring you have the tools to succeed and grow within the company. With a competitive salary and a commitment to continuous improvement, this is an excellent opportunity for those looking to make a meaningful impact in their career.
