At a Glance
- Tasks: Lead a team to manage the entire order fulfilment process and improve operational efficiency.
- Company: Join a respected organisation in the specialist supply chain sector.
- Benefits: Competitive salary, 23 days leave, casual dress, and paid volunteer days.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experience and driving process improvements.
- Qualifications: Experience in order processing and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Harlow (Office Based)
Salary: £35,000 - £40,000 per annum
Hours: Full Time | 36.5 Hours per Week
The Opportunity
We are delighted to be working with a growing and highly respected organisation within the specialist supply chain sector, who are looking to recruit an experienced Order Fulfilment Manager to join their operations team based in Harlow. This is an excellent opportunity for an experienced operations professional who enjoys leading a team while driving process improvements and operational efficiency. Reporting directly to the Head of Operations, you'll play a pivotal role in ensuring customer and supplier orders are processed accurately and delivered on time. If you're passionate about improving processes, developing people and delivering exceptional customer service, we'd love to hear from you.
The Role
As the Order Fulfilment Manager, you will be responsible for managing a small office-based team overseeing the complete order lifecycle—from order entry and supplier management through to delivery progression and customer communication. You'll lead the day-to-day operation of the department whilst identifying opportunities to improve performance, reduce delays and enhance the overall customer experience. This is a varied role that combines team leadership, operational management and continuous improvement within a fast-paced and supportive environment.
Key Responsibilities
- Team Leadership
- Lead, motivate and develop the Order Fulfilment team.
- Allocate workloads and manage departmental priorities.
- Conduct one-to-one meetings, coaching and performance reviews.
- Develop team capability through training and cross-skilling.
- Ensure effective holiday and absence cover.
- Order Fulfilment
- Manage the end-to-end order fulfilment process.
- Oversee contract reviews, sales order processing and purchase order creation.
- Monitor supplier confirmations and delivery schedules.
- Ensure accurate order progression and timely customer updates.
- Maintain accurate information within Sage 50 and internal systems.
- Performance & Process Improvement
- Monitor KPIs and identify operational trends.
- Investigate delays and implement corrective actions.
- Use Root Cause Analysis and Pareto Analysis to drive continuous improvement.
- Improve departmental processes and Standard Operating Procedures.
- Support automation initiatives and system enhancements.
- Stakeholder Management
- Build strong working relationships across Sales, Purchasing and Operations.
- Communicate order updates and delivery information clearly.
- Escalate supplier, capacity and operational issues where required.
- Represent the Order Fulfilment function in cross-departmental meetings.
About You
The successful candidate will have previous experience within an order processing, supply chain, purchasing or sales operations environment and will enjoy leading a team while improving business processes. You'll also possess:
- Previous experience managing or supervising a small team.
- Strong organisational and planning skills.
- Excellent attention to detail.
- A proactive and analytical approach to problem solving.
- Experience using KPIs to monitor and improve performance.
- Strong communication and stakeholder management skills.
- Good Microsoft Office skills, particularly Excel.
- Experience using ERP, order management or accounting systems.
- The confidence to embrace new systems and technology.
Desirable Experience
Whilst not essential, the following experience would be advantageous:
- Sage 50
- Aerospace, defence, electronics or manufacturing sectors
- ISO 9001, AS9120 or similar quality standards
- Process improvement methodologies
- Root Cause Analysis
- Pareto Analysis
- Supplier performance management
- ERP implementation or system improvement projects
Benefits
- Salary of £35,000 - £40,000, depending on experience
- 36.5-hour working week
- 23 days annual leave plus Bank Holidays
- Company pension
- Free on-site parking
- Casual dress
- Company events
- Paid volunteer days
- Supportive and collaborative working environment
- Genuine opportunity to influence and improve operational performance within a growing business
Essential Skills
- Team Leadership
- Order Fulfilment
- Supply Chain
- Purchasing
- Sales Order Processing
- ERP Systems
- Sage 50 (desirable)
- Process Improvement
- Continuous Improvement
- KPI Management
- Microsoft Excel
- Supplier Management
- Root Cause Analysis
- Planning & Organisation
- Customer Service
- Communication
- Problem Solving
Locations
Order Fulfillment Manager in Essex, Harlow employer: Unbound Talent Uk
Join a dynamic and respected organisation in the specialist supply chain sector as an Order Fulfilment Manager in Harlow, where you will lead a dedicated team in a supportive and collaborative environment. With a focus on employee growth, you will have the opportunity to drive process improvements while enjoying benefits such as a competitive salary, generous annual leave, and paid volunteer days. This role not only allows you to influence operational performance but also fosters a culture of continuous improvement and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfillment Manager in Essex, Harlow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Unbound Talent Uk and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Unbound Talent Uk!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Unbound Talent Uk keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Order Fulfillment Manager in Essex, Harlow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Unbound Talent Uk:This is your chance to really connect with the team at Unbound Talent Uk. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Unbound Talent Uk
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Unbound Talent Uk.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Unbound Talent Uk that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Unbound Talent Uk. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
