Contract Performance Manager

p strong This is NOT an ITIL role. /strong /p p strong Contract Performance Role /strong /p p strong Location: /strong Hybrid - Can be based in London, Essex, Yorkshire or Berkshire. /p p strong Salary: /strong £35,000-£42,000 plus benefits /p p Our client is a growing provider of critical infrastructure and operational support services to major utility organisations across the UK. /p p They are looking for a commercially minded Service Account to oversee key utility contracts, build strong client relationships and ensure consistently high operational performance. /p p This is a visible, varied role, working with senior stakeholders internally and externally. You will be the day-to-day lead for a portfolio of clients, ensuring agreed service levels are met, issues are resolved quickly and opportunities to improve or grow the relationship are identified. /p p What you’ll be doing /p ul li Managing key utility contracts and senior client relationships /li li Monitoring KPIs, SLAs, service levels and commercial performance /li li Leading regular client and internal performance reviews /li li Working closely with operations, planning, commercial and compliance teams /li li Using performance data to identify trends, resolve issues and improve delivery /li li Supporting contract renewals, tenders, framework submissions and client presentations /li li Producing clear reports and dashboards for senior leadership /li li Supporting incident reviews, lessons learned and continuous-improvement activity /li li Identifying opportunities to strengthen client relationships and grow services /li /ul p What we’re looking for /p p You will have experience within a regulated utility environment - ideally water, although electricity, gas, telecoms, energy or related infrastructure sectors will be considered. /p p You may currently be a Service Delivery Manager, Contracts Manager, Account Manager, Client Relationship Manager, Performance Manager or Operational Manager. Equally, this could suit someone ready to step up from a senior operational, resource planning, key-account, emergency planning or logistics-focused role. /p p You will bring: /p ul li Experience managing client relationships, contracts or operational delivery /li li Confidence dealing with senior stakeholders and decision makers /li li Strong understanding of KPIs, SLAs and service-performance measures /li li Commercial awareness and an ability to spot opportunities for improvement /li li Good analytical skills, with confidence using data to support decisions /li li Excellent communication, influencing and relationship-building skills /li li Experience working across operational and commercial teams /li /ul p Experience of outsourced services, emergency response, resource planning, operational logistics, tenders, contract renewals or procurement frameworks would be advantageous. /p p Why apply? /p p This is an opportunity to take ownership of strategically important client relationships within a growing, respected business. You will have real autonomy, regular exposure to senior leaders and the chance to influence service delivery, customer satisfaction and future growth. /p p Flexible working arrangements can be discussed for the right person, with UK travel required for operational locations, client meetings and internal meetings. /p