At a Glance
- Tasks: Oversee key utility contracts and ensure high operational performance.
- Company: Growing provider of critical infrastructure services in the UK.
- Benefits: Flexible working, exposure to senior leaders, and opportunities for growth.
- Other info: Hybrid role with UK travel for client meetings and operations.
- Why this job: Take ownership of client relationships and influence service delivery.
- Qualifications: Experience in regulated utilities and strong analytical skills.
The predicted salary is between 40500 - 49500 £ per year.
This is NOT an ITIL role. Contract & Performance Role
Location: Hybrid - Can be based in London, Essex, Yorkshire or Berkshire.
Our client is a growing provider of critical infrastructure and operational support services to major utility organisations across the UK. They are looking for a commercially minded Service & Account Manager to oversee key utility contracts, build strong client relationships and ensure consistently high operational performance.
You will be the day-to-day lead for a portfolio of clients, ensuring agreed service levels are met, issues are resolved quickly and opportunities to improve or grow the relationship are identified.
- Monitoring KPIs, SLAs, service levels and commercial performance
- Leading regular client and internal performance reviews
- Working closely with operations, planning, commercial and compliance teams
- Using performance data to identify trends, resolve issues and improve delivery
- Supporting contract renewals, tenders, framework submissions and client presentations
- Supporting incident reviews, lessons learned and continuous-improvement activity
- Identifying opportunities to strengthen client relationships and grow services
You will have experience within a regulated utility environment - ideally water, although electricity, gas, telecoms, energy or related infrastructure sectors will be considered. You may currently be a Service Delivery Manager, Contracts Manager, Account Manager, Client Relationship Manager, Performance Manager or Operational Manager. Equally, this could suit someone ready to step up from a senior operational, resource planning, key-account, emergency planning or logistics-focused role.
Strong understanding of KPIs, SLAs and service-performance measures
Commercial awareness and an ability to spot opportunities for improvement
Good analytical skills, with confidence using data to support decisions
Excellent communication, influencing and relationship-building skills
Experience working across operational and commercial teams
Experience of outsourced services, emergency response, resource planning, operational logistics, tenders, contract renewals or procurement frameworks would be advantageous.
This is an opportunity to take ownership of strategically important client relationships within a growing, respected business. You will have real autonomy, regular exposure to senior leaders and the chance to influence service delivery, customer satisfaction and future growth.
Flexible working arrangements can be discussed for the right person, with UK travel required for operational locations, client meetings and internal meetings.
Contract and Performance Manager in City of London employer: Unbound Talent UK
As a Logistics Supply Chain Specialist at our dynamic and expanding service-led business, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a focus on innovation and digital transformation, we offer unique opportunities to shape the future of our national courier network while enjoying a hybrid working model in vibrant locations like Leeds, Essex, or Berkshire. Join us to make a meaningful impact in a role that combines commercial acumen with hands-on operational problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Contract and Performance Manager in City of London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Contract and Performance Manager at Unbound Talent UK!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Unbound Talent UK or be willing to refer you for that Contract and Performance Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Unbound Talent UK who’s on the lookout for their next Contract and Performance Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Contract and Performance Manager role at Unbound Talent UK!
We think you need these skills to ace Contract and Performance Manager in City of London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Unbound Talent UK. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Unbound Talent UK
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Unbound Talent UK. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
