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- Tasks: Coordinate team success and client relationships while ensuring smooth operations.
- Company: Dynamic remote team focused on collaboration and support.
- Benefits: Fully remote role with flexible hours and a supportive culture.
- Other info: Join a vibrant team that values connection and growth.
- Why this job: Be the vital link between our team and clients, making a real difference.
- Qualifications: 3+ years in account management or customer success with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a proactive Account and Team Success Coordinator to serve as a key point of contact for our team members and clients. This role focuses on maintaining high engagement, resolving support issues, and ensuring that our operational "engine" runs smoothly through consistent communication and account health monitoring. This role is perfect for a high-EQ professional who loves building rapport, navigating delicate feedback loops, and ensuring that nothing falls through the cracks. You will be the bridge between our strategy, our contractors, and our clients.
Key Responsibilities:
- Team Advocacy & Performance (Primary Focus)
- Lead regular feedback sessions with team members. You’ll transform performance data into constructive, empathetic conversations and prepare reports that help our team grow.
- Own the WhatsApp announcement group. You’ll be the "culture keeper," ensuring information flows clearly and the team feels connected and informed.
- Monitor and resolve team and client support tickets. You’ll identify which issues need a quick fix and which require thoughtful escalation.
- Client Relationship Support
- Assist in managing client communications, ensuring our "voice" is always professional, proactive, and supportive.
- Lead the "first impression" and "final touch" for team members, managing everything from membership portal access to status updates in Monday.com.
- The Operational Engine
- Prepare team invoices, verify weekly Clockify entries, and manage leave submissions with close attention to detail.
- Update internal assets and documents.
- Assist in screening applications to find new talent that aligns with our high standards for culture and performance.
What We're Looking For:
- 3+ years in Account Management, Customer Success, or high-level Executive Support.
- Proven experience conducting performance reviews or feedback sessions.
- Exceptional written and verbal English communication skills.
- Must have a stable, high-speed internet connection and a distraction-free remote work setup.
- Must have experience working in a remote environment within the US Industry.
- Prior experience with Monday.com, Clockify, Google Workspace, and HubSpot is highly preferred.
Other Requirements:
- High-speed fiber internet (minimum 50–100 Mbps).
- Own laptop/desktop with external monitor.
- Stable backup power supply.
- Quality headset with a built-in microphone.
- Availability: Monday–Friday during the U.S. EST time zone.
Account & Team Success Coordinator (Fully Remote for US-Based Client) employer: Unbottleneck™
Contact Detail:
Unbottleneck™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account & Team Success Coordinator (Fully Remote for US-Based Client)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for roles like the Account & Team Success Coordinator. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and team success. Think about how you can showcase your high emotional intelligence and ability to build rapport. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which is exactly what we love to see.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our culture.
We think you need these skills to ace Account & Team Success Coordinator (Fully Remote for US-Based Client)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. This role is all about building rapport, so showing us how you connect with others can really make you stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Account & Team Success Coordinator role. Highlight your relevant experience in account management and customer success, and don’t forget to mention any tools like Monday.com or Clockify that you’ve used. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: We appreciate clarity, so keep your application clear and to the point. Use bullet points where necessary to break down your skills and experiences. This will help us quickly see how you fit into our team and the role, making it easier for us to get excited about your application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and know how to navigate the application process like a pro!
How to prepare for a job interview at Unbottleneck™
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Account & Team Success Coordinator. Familiarise yourself with key tasks like managing client communications and leading feedback sessions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your High EQ
Since this role requires a high emotional intelligence, prepare examples from your past experiences where you've successfully navigated delicate conversations or resolved conflicts. Highlight how you built rapport with team members and clients, as this will resonate well with the interviewers.
✨Be Ready to Discuss Tools and Tech
Make sure you’re comfortable discussing tools like Monday.com, Clockify, and Google Workspace. If you have experience with these platforms, share specific instances where they helped you streamline processes or improve communication. This shows you’re not just familiar with the tools but know how to leverage them effectively.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about team culture, performance metrics, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company aligns with your values and work style.