Field Service Engineer Southern England between Birmingham - Southampton in Watford

Region Covering: Southern England between Birmingham - Southampton

Are you a customer-focused and analytical problem solver with a passion for improving people's lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio-Rad's Field Service Engineer role could be your next challenge!

As a Field Service Engineer, your main responsibility is to repair customer instruments ensuring that the customer receives the best support according to their needs. You will be responsible for installation, training (after developing skills and experience), service, and repair of company products at customer premises and service centres. You will correctly administrate and escalate to 2nd level support, supporting the customer in having their equipment running effectively. This role is field-based, covering mainly Southern England and also supporting other regions in the UK when required, including overnight stays.

How You’ll Make an Impact:

• Deliver high-quality technical service and support to customers across Southern England.
• Field Service Engineers are the lifeblood of Bio-Rad that delivers on-promise technical work.
• Being confident with technical first principles helps to understand the problem and provide the most effective solutions.
• The candidate must be able to work under stress and effectively communicate with the customer and team members.
• A teachable and enquiring mind will help you to understand the technology in Bio-Rad instruments.
• Good time management and communication skills will help you to succeed.

What You Bring:

• Electronic Engineering Diploma or equivalent engineering and quickly take on new technologies.
• Experience in a customer-facing environment; technical experience in the diagnostic market will be an advantage.
• Good time management skills and the ability to work under pressure.
• Up-to-date computer knowledge in both software and hardware, including but not exclusive to PC-based systems and Microsoft Office.
• Working knowledge of English, both verbal and written; critical is the ability to read and understand the English used for training, technical updates, and service and instrument manuals.

Who We Are:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits:

Bio-Rad's biggest asset is its people, and the reason our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week (after training), cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, and employee assistance programme (24/7 online GP, mental health support, & virtual wellbeing program).

EEO Statement:

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation:

Bio-Rad does not accept agency resumes unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.