At a Glance
- Tasks: Install, maintain, and repair customer instruments while providing top-notch technical support.
- Company: Join Bio-Rad, a global leader in life sciences and healthcare innovation.
- Benefits: Enjoy competitive pay, health insurance, 25 days holiday, and flexible work options.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real impact on lives through innovative technology and excellent customer service.
- Qualifications: HNC/HND in Electronic Engineering or related field; customer-facing technical experience preferred.
The predicted salary is between 30000 - 40000 € per year.
This role is based in the Midlands. The position primarily supports customers across The Midlands and North UK, with occasional travel to other regions within the UK as required. Overnight stays will be necessary depending on customer location and workload.
Are you a customer-focused and analytical problem solver with a passion for improving lives through innovative technology? Do you have strong technical and communication skills, with a track record of delivering excellent customer support? If so, a Field Service Engineer role at Bio‑Rad could be your next opportunity.
As a Field Service Engineer, your primary responsibility is to ensure customer instruments are installed, maintained, and repaired to the highest standard. You will deliver responsive and effective technical support, ensuring minimal downtime and maximum customer satisfaction. The role includes installation, service, maintenance and repair of company products at customer sites and within service centres. With experience, you will also deliver customer training. You will be responsible for accurate documentation, timely escalation to second‑line technical support when required, and ensuring customers are fully supported in maintaining optimal system performance. You will work as part of a collaborative and high‑performing team, including Service Administration and Technical Support functions.
How You’ll Make an Impact
- Deliver high‑quality technical service and support to customers across England
- Diagnose and resolve faults using strong technical fundamentals and a methodical approach
- Ensure high instrument uptime and customer satisfaction through effective troubleshooting and maintenance
- Communicate clearly and professionally with customers and internal teams
- Manage your workload effectively, including travel planning and prioritisation of service activities
- Demonstrate adaptability and resilience when working under pressure
- Continuously develop technical knowledge and understanding of Bio‑Rad technologies
What You Bring
- HNC/HND, Diploma, or equivalent in Electronic Engineering (or related discipline)
- Experience in a customer‑facing technical role (diagnostics or laboratory environment desirable)
- Strong problem‑solving skills with a structured and analytical approach
- Excellent communication and interpersonal skills
- Good time management and the ability to work independently in a field‑based role
- Solid IT skills, including familiarity with PC‑based systems and Microsoft Office
- Strong written and verbal English, with the ability to understand technical documentation, training materials, and service manuals
- Full UK driving licence and willingness to travel extensively within the UK, including overnight stays.
Who We Are
For 70 years, Bio‑Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high‑quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio‑Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits
Bio‑Rad's biggest asset is its people, and the reason our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week (after training), cycle to work scheme, free on‑site parking, employee discounts at many retailers & gyms, employee referral scheme, & employee assistance programme (24/7 online GP, mental health support, & virtual wellbeing program).
EEO Statement
Bio‑Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Field Service Engineer (Midlands) in Watford employer: UNAVAILABLE
Bio-Rad is an exceptional employer, offering a collaborative and inclusive work culture that empowers employees to drive meaningful change in the fields of science and healthcare. With a strong focus on employee growth, Bio-Rad provides extensive benefits including generous holiday allowances, private health insurance, and opportunities for professional development, making it an ideal workplace for those seeking a rewarding career as a Field Service Engineer in the Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Midlands) in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the Field Service Engineer role. Think about how you can showcase your problem-solving skills and technical knowledge, as these are key to impressing potential employers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for opportunities at Bio-Rad, where you can make a real impact in the field of science and healthcare.
✨Tip Number 4
Follow up after interviews with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Field Service Engineer (Midlands) in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your technical expertise, customer service experience, and any relevant qualifications to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your problem-solving skills can make an impact at Bio-Rad. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, demonstrate your strong communication skills in your application. Use clear language and structure to show us you can convey technical information effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical knowledge. Brush up on Bio-Rad's products and technologies before the interview. Be ready to discuss how you've solved technical issues in the past and how you approach troubleshooting.
✨Showcase Your Customer Service Skills
This role is all about customer satisfaction. Prepare examples of how you've provided excellent customer support in previous roles. Highlight your communication skills and how you handle difficult situations with clients.
✨Plan for Travel and Flexibility
Since the job involves travel and overnight stays, be prepared to discuss your flexibility and time management skills. Share any experiences where you've successfully managed your schedule while meeting customer needs.
✨Demonstrate Problem-Solving Ability
The interviewers will want to see your analytical skills in action. Prepare to walk them through a specific problem you faced in a technical role and how you resolved it. Use a structured approach to explain your thought process.
