At a Glance
- Tasks: Repair and support customer instruments, ensuring top-notch service and training.
- Company: Join Bio-Rad, a leading life science company making a real difference in healthcare.
- Benefits: Enjoy competitive pay, health insurance, 25 days holiday, and flexible work options.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a team that impacts lives through innovative technology and solutions.
- Qualifications: Electronic Engineering Diploma or equivalent, with customer-facing experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Region covering the South of England from the South of Coventry and below excluding central London, also supporting in other regions in the UK, when required and includes overnight stay.
Are you a customer-focused and analytical problem solver with a passion for improving people's lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio-Rad's Field Service Engineer role could be your next challenge!
As a Field Service Engineer your main responsibility is to repair customer instruments ensuring that the customer receives the best support according to their needs. You will be responsible for installation, training (after developing skills and experience), service and repair of company products at customer premises and service centre. You will correctly administrate and elevate to 2nd level support, helping the customer to have their equipment running effectively. You will work as part of a high-functioning team including Service Admin and Technical Support.
How You’ll Make an Impact
Field Service Engineers are the lifeblood of Bio-Rad that delivers on-promise technical work. Being confident with technical first principles helps to understand the problem and provide the most effective solutions. The candidate must be able to work under stress and effectively communicate with the customer and team members. A teachable and enquiring mind will help you to understand the technology in Bio-Rad instruments. Good time management and communication skills will help you to succeed.
What You Bring
- Electronic Engineering Diploma or equivalent engineering and quickly take on new technologies.
- Experience in a customer-facing environment; Technical Experience in the Diagnostic market will be an advantage.
- Good time management skills and the ability to work under pressure.
- Up-to-date computer knowledge in both software and hardware including but not exclusive to PC-based systems and Microsoft Office.
- Working knowledge of English both verbal and written; critical is the ability to read and understand the English used for Training, Technical updates and also Service and Instrument Manuals.
Who We Are
For 70 years, Bio‑Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high‑quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio‑Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits
Bio-Rad's biggest asset is its people, and the reason our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week (after training), cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & employee assistance programme (24/7 online GP, mental health support, & virtual wellbeing program).
EEO Statement
Bio‑Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Field Service Engineer in Watford employer: UNAVAILABLE
At Bio-Rad, we pride ourselves on being a leading employer in the life sciences sector, offering a dynamic work environment that fosters collaboration and innovation. Our Field Service Engineers play a crucial role in enhancing customer satisfaction through technical expertise and support, while benefiting from a comprehensive rewards package that includes generous holiday allowances, health insurance, and opportunities for professional growth. With a strong commitment to employee wellbeing and a culture that values diversity and inclusion, Bio-Rad is an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Watford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bio-Rad. Understand their products and values. This will help you connect your skills to what they do and show that you're genuinely interested.
✨Tip Number 2
Practice your technical explanations! As a Field Service Engineer, you'll need to communicate complex ideas clearly. Try explaining some technical concepts to a friend or family member to sharpen your skills.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and customer service experience. We want to see how your background aligns with the Field Service Engineer role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving lives through technology. We love candidates who can communicate their enthusiasm and fit for the role.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We’re looking for analytical thinkers who can handle pressure and come up with effective solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Tech
Brush up on your technical knowledge related to Bio-Rad's products. Be prepared to discuss how you would troubleshoot common issues and demonstrate your understanding of electronic engineering principles. This will show that you're not just a problem solver, but also someone who can think critically under pressure.
✨Customer Focus is Key
Since this role is customer-facing, think of examples where you've provided excellent service in the past. Prepare to share stories that highlight your communication skills and ability to handle stressful situations while keeping the customer satisfied. This will help you stand out as a candidate who truly cares about improving people's lives.
✨Time Management Matters
Be ready to discuss how you manage your time effectively, especially when juggling multiple tasks or working under tight deadlines. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to prioritise and deliver results efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the technologies you'll be working with. This not only shows your enthusiasm for the role but also your eagerness to learn and grow within the company. It’s a great way to demonstrate your enquiring mind!
