At a Glance
- Tasks: Become the go-to expert for innovative digital marketing products and support clients in EMEA.
- Company: Join Epsilon, a leader in transforming digital marketing with a collaborative culture.
- Benefits: Enjoy competitive pay, great benefits, hybrid work, and endless career growth opportunities.
- Other info: Work in a vibrant office at the iconic Television Centre, White City.
- Why this job: Make an impact in digital marketing while working with cutting-edge technology and a dynamic team.
- Qualifications: 1+ years in creative/digital roles, strong communication skills, and a passion for learning.
The predicted salary is between 35000 - 45000 € per year.
We’re seeking a highly motivated Technical Account Manager (Accelerate) to play a pivotal role working on Epsilon’s Mid-Market Product Accelerate. This is a technical client‑facing role in a team that’s shaping the future of digital marketing. As a key member of our EMEA Accelerate team, you’ll become the regional guide on our suite of pioneering products—supporting clients, driving onboarding excellence, and collaborating across technical and commercial teams to deliver tailored solutions. This is a hybrid role based in our London office.
Responsibilities
- Develop in‑depth knowledge of Accelerate products.
- Build strong and positive relationships with internal teams and customers within the EMEA region.
- Support on client calls, client demos and technical support.
- Collaborate closely directly with Technical and Product teams to deliver the best tailored solution for our client’s problems.
- Work on multiple projects simultaneously and prioritise workload to ensure a smooth launch of each campaign within the set deadline.
- Optimize and measure effectiveness of the onboarding process for new customers.
- Work closely with our Quality Assurance team to ensure quality is upheld across all work that you do.
- Enable other teams to act more autonomously.
- Support on training material for Sales/Services and present these within the EMEA region.
- Be the point of contact in EMEA for client issues.
- Support, optimise and standardise any workflows where you see opportunities to get things done more efficiently.
- Provide insights on the EMEA market with regards to accountability and resource planning.
Qualifications
- 1+ years creative/digital role experience.
- 1+ years online marketing and tech experience.
- Solid understanding of HTML and CSS languages.
- Strong communication and people skills.
- A wizard of multitasking and working under pressure.
- A good listener and great at taking notes.
- A demonstrated desire for continuous learning and improvement.
- A standout colleague- working together to deliver results is as important to us as it should be to you.
Why you might stand out from other talent:
- Regular Expression and JavaScript or Typescript knowledge.
- Demonstrable interest in digital marketing and ad tech.
- An excellent team player.
- Ambition and a desire to learn.
- Curiosity and an aptitude for problem solving.
- Keen attention to detail.
- Strong time management and prioritisation skills.
- A pro‑active, self‑starter that thrives working in a fast‑paced environment.
- Excellent written and verbal communication skills.
- A collaborative, positive ‘can‑do’ attitude.
- You have a big team ethos but enjoy autonomy and seeing the results of your effort.
- You’re adaptable, everyday will provide a different challenge.
We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief.
Technical Account Manager employer: UNAVAILABLE
Epsilon is an exceptional employer that fosters a dynamic and inclusive work culture, offering competitive compensation and a comprehensive benefits package. As a Technical Account Manager in our London office, you'll have the opportunity to work in a hybrid environment, collaborate with talented colleagues, and engage in continuous learning and professional growth while shaping the future of digital marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Get to know the company inside out! Research Epsilon's products and their impact on digital marketing. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Technical Account Manager role. Highlight your experience with HTML, CSS, and any relevant tech knowledge to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Epsilon team.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you’ve got a solid understanding of the Technical Account Manager role and Epsilon’s Accelerate products. This will help you tailor your application and show us that you’re genuinely interested in what we do.
Show Off Your Skills:Highlight your experience with HTML, CSS, and any other relevant tech skills. We want to see how you can bring your technical know-how to the table, so don’t hold back on showcasing your abilities!
Be Personable:Since this is a client-facing role, it’s important to demonstrate your strong communication and people skills. Use your application to tell us about times you’ve built relationships or collaborated with others—this will help us see you as a great fit for our team.
Keep It Clear and Concise:Make sure your application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and fluff. Remember, we’re looking for someone who can multitask and prioritise, so show us you can do the same in your writing!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Products Inside Out
Before the interview, dive deep into Epsilon's Accelerate products. Understand their features, benefits, and how they solve client problems. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Technical Account Manager, strong communication is key. Prepare to discuss how you've effectively communicated with clients and internal teams in the past. Use specific examples to highlight your ability to listen, take notes, and ask the right questions.
✨Demonstrate Your Multitasking Abilities
Be ready to talk about your experience managing multiple projects simultaneously. Share strategies you’ve used to prioritise tasks and ensure deadlines are met, especially in high-pressure situations. This will show that you can thrive in a fast-paced environment.
✨Emphasise Your Team Spirit
Epsilon values collaboration, so be prepared to discuss how you work well in a team. Share examples of how you've supported colleagues or contributed to group success. Highlight your positive attitude and willingness to help others achieve their goals.
