At a Glance
- Tasks: Lead a dynamic Client Management Team and enhance client experiences.
- Company: Join StoneX, a Fortune 100 company connecting clients to global markets.
- Benefits: Enjoy a competitive salary, flexible work options, and career growth opportunities.
- Other info: Work in a vibrant environment with a supportive team culture.
- Why this job: Make a real impact in the financial world while developing your leadership skills.
- Qualifications: 1+ year in FX/CFD industry, management experience, and strong customer service skills.
The predicted salary is between 50000 - 60000 £ per year.
Overview
Class: Full-time AND Permanent
Legal Entity: StoneX Financial Ltd
Report to: VP, Senior Manager Retail – China & Japan
Company Overview: Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Business Segment Overview: Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence.
Responsibilities
Position Purpose: A Client Management Team Lead will assure the smooth operation of the department when responding to internal and external requests. In addition, you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments.
- Oversee all activities of the Client Management Team to make sure the service provided to clients is of good quality and fully compliant.
- Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities.
- Conduct training to the team in areas including the process of dealing with all sorts of trade disputes and client complaints.
- Show ability to lead and maintain high team morale at all times.
- Provide comprehensive support to our clients and resolve all kinds of incoming enquiries.
- Take responsibility for hiring, coaching, and motivating the team to achieve outcomes that you have contributed to shaping.
- Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired results.
- Deliver comprehensive team results to the management team.
Qualifications
To land this role you will need:
- At least 1 year in FX/CFD industry with experience in management.
- Experience of process management.
- Experience of customer service.
- Strong attention to detail with emphasis on accuracy and timeliness.
- Sound knowledge of the products we offer.
What makes you stand out:
- BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience.
- Details oriented and process driven.
- Effective conflict resolution and problem-solving skills.
- Approachable, flexible, dependable, and result-driven.
- Demonstrate a positive and professional image at all times.
- Professional working proficiency in Mandarin required for client communication.
Working environment: 4 days in office, 1 day remote.
Team Lead - Client Management employer: UNAVAILABLE
StoneX Financial Ltd is an exceptional employer that prioritises innovation and human connection, offering a dynamic work culture where employees can thrive. With a strong focus on employee growth, the company provides extensive training opportunities and encourages team collaboration to enhance client experiences. Located in a vibrant market, StoneX not only connects clients to global financial opportunities but also fosters a supportive environment that values each team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead - Client Management
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like UNAVAILABLE. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Team Lead - Client Management
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to UNAVAILABLE.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on UNAVAILABLE's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at UNAVAILABLE
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with UNAVAILABLE.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at UNAVAILABLE will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former UNAVAILABLE employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
