At a Glance
- Tasks: Manage scheduling, customer communication, and service contracts in a dynamic environment.
- Company: Join Bio-Rad, a leader in technical services with a commitment to diversity.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Flexible, supportive team culture with a focus on professional development.
- Why this job: Make a real impact by ensuring smooth operations and excellent customer service.
- Qualifications: Experience in customer-facing roles and strong admin skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Service Administrator for our Service Department, you will be managing day to day tasks including scheduling of the Field Service Engineers, ordering spare parts, speaking with customers to arrange service and installation visits. Preparing and sending out quotes and inputting contracts into ServiceMax. Perform and monitor billing of Contracts and Work Orders in ERP. Updates records and ensure the quality of data in ServiceMax and ERP. Communicating with Field Service Engineer, Sales, and Customer Technical Support to ensure all stakeholders are involved in the dispatching process. Communicating with customers on scheduling and keeping them updated. Monitor daily operations through Dashboards.
Please note that this is a hybrid position, you will spend 3 days in our office in Watford and 2 days in home office.
How You’ll Make an Impact:
- Fully responsible to keep, maintain and implement process controls for the management of service contracts, service billing, quotations and reporting.
- Maintaining records, renewal notices and all service mailings in line with business requirements.
- Invoicing Service contract and Work orders from ServiceMax.
- Monitor and correct invoices in ServiceMax or in ERP where needed.
- Processing of credit notes and re-invoicing in ERP (SAP).
- Service contract renewal and Service contract offer.
- Daily duties to schedule and control resource management against customer SLAs.
- Dispatching of the Field Service Engineers within 20 min from work order creation.
- Order of spare parts and shipping of urgent spare parts to the Field Service Engineers or directly to the customer.
- Monitoring of Parts Orders in ServiceMax and ERP.
- Main contact person for any questions about service center repair.
- Preventative Maintenance Planning within correct timescales and contract entitlement, meet our KPIs.
- Planning with Sales/Customer Technical Support and customer the installation of systems.
- Establish Quotation for in-house and field service billable work orders.
- Control of calibration of all service tools (voltmeter, temp meter) and update in ServiceMax.
- Arranging for external calibration.
- Coordination of cycle count for Field Service Engineers car stock using ServiceMax.
- General Admin responsibilities as required.
- Adherence to process and operating procedures.
- Creation of Purchase requisitions in SAP for all the suppliers and services linked to the Service Department.
- Manage all daily administration tasks within a given time frame.
- Testing new service procedures / new releases in SAP/ServiceMax.
- Monitor and answer common mailbox for service.
What You Bring:
- Experience in a customer facing environment, preferably within Technical Service and experience from dispatching Engineers.
- Experience working in Service Admin organization in a customer facing role is a must.
- Strong, demonstrable administration experience required.
- Structured in your work.
- Strong communication skills with internal and external customers to ensure effective management and control of the PM, repair or installation.
- Good time management skills and good listening skills.
- Good experience with Windows PC skills including Word and Excel.
- Working knowledge of SAP and ServiceMax is perceived as an advantage.
- Flexible to changes and learning experiences.
- Ability to adapt and work as part of a team or independently.
- Able to take ownership and work closely with local Service Manager and Service Admin Supervisor.
Service Admin Dispatcher employer: UNAVAILABLE
At Bio-Rad, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows you to enjoy the flexibility of working from home while also benefiting from in-person teamwork at our Watford office. With a strong commitment to employee growth, we provide ample opportunities for professional development and encourage a diverse workforce where every voice is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Service Admin Dispatcher
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Admin Dispatcher role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for service admin roles and practice your answers. Highlight your experience with scheduling, customer communication, and using tools like SAP and ServiceMax. Confidence is key!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during interviews. This will help us see how you can hit the ground running in managing service contracts and billing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Admin Dispatcher
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your admin experience, customer-facing roles, and any relevant software knowledge like SAP or ServiceMax. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Admin Dispatcher role. Share specific examples of your past experiences that align with the responsibilities listed in the job description.
Show Off Your Communication Skills:Since this role involves a lot of communication with customers and internal teams, make sure your application showcases your strong communication skills. Whether it's through your writing style or examples of past interactions, let us know you can keep everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Admin Dispatcher. Familiarise yourself with scheduling, invoicing, and using tools like ServiceMax and ERP systems. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and engineers, practice how you articulate your thoughts. Prepare examples of how you've effectively communicated in past roles, especially in a customer-facing environment. This will highlight your ability to manage relationships and keep everyone in the loop.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Think of specific instances where you successfully juggled scheduling, ordering parts, and handling customer queries. This will illustrate your structured approach and time management skills, which are crucial for this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s processes or the team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
