At a Glance
- Tasks: Manage strategic partnerships and drive growth for digital accounts across EMEA.
- Company: Join Blackhawk Network, a leader in branded payments with a global impact.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible working options.
- Other info: Embrace continuous learning and AI integration in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team shaping the future of digital rewards and incentives.
- Qualifications: Experience in account management and strategic partnerships, preferably in fintech or e-commerce.
The predicted salary is between 60000 - 80000 £ per year.
About Blackhawk Network
At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Overview
- Contract Type: Permanent
- Workplace: Hybrid – 2 days in office per week
- Hours: 35 hours per week
- Reports to: Sr. Director, Strategic Relationships
We’re looking for a driven and collaborative Senior Strategic Relationship Manager to join our international Account Management team and help accelerate growth across EMEA for our global strategic digital distribution partners. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, creating and executing sales growth plans, leading the partner through onboarding & regional expansion, contract renewals and cross selling initiatives. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts. This role is ideal for someone who thrives in a fast-moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike.
Responsibilities
- Proactively manage your premier customer relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments.
- Thoughtfully develop strategic customer success plans quarterly for each of your customers to ensure full adoption of our products and services, evaluating plan performance during semi-annual business reviews.
- Lead the customer renewal process, provide renewal quoting, and achieve revenue retention of assigned accounts.
- Drive revenue growth, profitability goals, and performance targets for clients in your portfolio beyond executing the day to day tactical by providing thought leadership and program direction.
- Take full ownership of partner onboarding in collaboration with product, legal, operations, and global teams. Ensure smooth and timely launches, driving accountability and transparency through clear progress reporting.
- Lead a marketing strategy that drives sales growth, value for partners and optimised post campaign reporting to drive incremental investment from brands.
Qualifications
- Several years of experience in account management or strategic partnerships.
- Experience in gift card, fintech, digital platforms, or e-commerce preferred.
- Proven success in managing multi-country accounts and cross-functional teams.
- Strategic thinker with a hands-on mentality.
- Strong communicator across all levels and geographies.
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Senior Strategic Relationship Manager employer: UNAVAILABLE
At Blackhawk Network, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a strong focus on employee well-being, we offer generous benefits such as 25 days of annual leave, private medical insurance, and a commitment to work-life balance through hybrid working arrangements. Our dedication to professional growth is evident in our support for continuous learning and the integration of emerging technologies, making us an ideal place for those looking to thrive in a dynamic digital environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Strategic Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Blackhawk Network on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Strategic Relationship Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Blackhawk's products and services. Understand how they fit into the digital payments landscape. This will not only impress your interviewers but also help you articulate how you can drive growth and manage relationships effectively.
✨Tip Number 3
Showcase your strategic thinking! During interviews, share specific examples of how you've successfully managed multi-country accounts or led cross-functional teams. Highlighting your hands-on mentality and adaptability will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Blackhawk Network family. Good luck!
We think you need these skills to ace Senior Strategic Relationship Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Strategic Relationship Manager role. Highlight your experience in account management and strategic partnerships, especially in digital platforms or fintech, to show us you’re the right fit.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Use specific examples of how you've driven revenue growth or managed multi-country accounts. Numbers speak volumes, so include metrics where possible.
Be Authentic:Let your personality shine through in your application. We value curiosity and adaptability, so share any experiences that demonstrate your innovative thinking or how you've embraced new technologies, like AI tools.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Stuff
Before the interview, dive deep into Blackhawk Network's products and services. Understand their digital payment solutions and how they impact customer relationships. This knowledge will help you demonstrate your strategic thinking and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in account management and strategic partnerships. Focus on instances where you've driven revenue growth or improved customer satisfaction, especially in multi-country settings. This will illustrate your hands-on mentality and ability to manage complex relationships.
✨Ask Insightful Questions
During the interview, ask questions that reflect your understanding of the industry and the company's goals. Inquire about their approach to integrating AI tools in their processes or how they measure success in partner relationships. This shows your curiosity and adaptability, which are key traits for this role.
✨Demonstrate Collaboration Skills
Since the role involves cross-regional collaboration, be ready to discuss how you've successfully worked with diverse teams in the past. Share examples of how you’ve bridged gaps between local and global teams, ensuring smooth communication and project execution. This will highlight your ability to inspire trust and work collaboratively.
