Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery in transport and logistics.
- Company: Join Aptean, a global leader in industry-specific software solutions.
- Benefits: Enjoy a dynamic work environment, hybrid model, and generous holiday allowance.
- Why this job: Make a real impact by solving unique challenges for clients in a fast-paced setting.
- Qualifications: 3 years of experience in transport & logistics; strong analytical and communication skills.
- Other info: Embrace diversity and inclusion in a supportive workplace culture.
The predicted salary is between 43200 - 72000 £ per year.
Are you ready for what’s next, now?
Job Purpose
Supported by the Account Manager, the Senior Account Manager is responsible for ensuring the objectives of both the customer and 3T are met. The Senior Account Manager will have overall responsibility for the day to day running of the contract; they will act as the primary contact for all queries, escalations, performance, and problem solving. Whilst the Account Director has full responsibility managing the P&L for the account, the Senior Account Manager will provide input and recommendations for P&L improvements. Together with the Account Manager, the Senior Account Manager will be the link between key external and internal stakeholders and must act as the conduit for resolution to any outstanding issues. All projects related to the contract will be managed and overseen by the Senior Account Manager to ensure the needs of the customer are considered and incorporated into the desired outcome.
Responsibilities:
- The main aim of the role is to provide excellent customer service in line with contracted terms and to maintain strong relationships with key client stakeholders throughout.
- Act as the main point of contact for clients and internal teams, ensuring operational needs are met and expectations managed.
- Monitor, and achieve agreed Service Levels / KPIs.
- Own client requests, escalating when needed, while driving cost reduction and process improvements.
- Lead regular account reviews.
- Support account strategy, budget management, and contract renewals, including analysis for pricing and negotiations.
- Collaborate with Carrier Management to ensure service continuity and approve tenders or rate changes.
- Lead contract related projects and oversee their implementation, ensuring compliance with SOPs and contractual terms.
- Keep clients informed about products and benefits.
- Participate in recruitment when required.
Qualifications/ Skills/ Competencies:
- Preferably a graduate with 3 years of industry experience in a similar field and discipline.
- Experience in Transport & Logistics industry is essential.
- Commercially aware, astute, self-motivated and performance driven.
- Ability to work under own initiative and self-motivation.
- Being prepared to question the status quo in order to reach optimum productivity within a process.
- Possessing proven analytical skills, including the ability to apply a logical approach to develop, test and deliver solutions to problems.
- Able to build strong and lasting relationships/ partnerships in service critical client facing sites.
- Good presentation, communication, and interpersonal skills.
- A logical and excellent understanding of IT systems and process.
What do we offer?
- Dynamic, fun, and fast-paced work environment, filled with hard working, loyal and happy co-workers.
- Pension plan.
- Life assurance.
- Income protection scheme.
- 25 days holiday + bank holidays.
- Hybrid working model: 2–3 days on-site in our Leicester office.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
Senior Account Manager - Transport & Logistics employer: UNAVAILABLE
Contact Detail:
UNAVAILABLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - Transport & Logistics
✨Tip Number 1
Network like a pro! Reach out to your connections in the Transport & Logistics industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, when you chat with them, you can show how your experience aligns perfectly with their needs. We want you to shine!
✨Tip Number 3
Practice your pitch! You need to be able to communicate your skills and experiences clearly and confidently. We suggest doing mock interviews with friends or using online resources to refine your delivery. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative. So, get your application in and let’s make things happen together!
We think you need these skills to ace Senior Account Manager - Transport & Logistics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in Transport & Logistics and any relevant achievements that showcase your ability to manage client relationships and drive performance.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to demonstrate your understanding of the industry and how your skills align with our needs. Don’t forget to show a bit of your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your analytical skills in action and how you’ve driven improvements in service delivery or cost reduction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the transport and logistics industry. Brush up on key terms, trends, and challenges that are currently affecting the sector. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Senior Account Manager, you'll need to tackle issues head-on. Prepare specific examples from your past experiences where you've successfully resolved client problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport with Interviewers
Remember, this role is all about relationships. During the interview, focus on building a connection with your interviewers. Be personable, listen actively, and engage in a two-way conversation. This will help them see you as someone who can easily connect with clients and stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage contracts and client expectations. Think of potential situations you might face in the role and how you would handle them. This preparation will help you articulate your thought process and decision-making skills effectively.
