At a Glance
- Tasks: Deliver exceptional service and build lasting relationships with clients at Heathrow Airport.
- Company: Join the prestigious Moncler team in a vibrant luxury retail environment.
- Benefits: Flexible part-time hours, dynamic work atmosphere, and opportunities for growth.
- Other info: Embrace diversity and inclusivity in a supportive workplace.
- Why this job: Be part of a luxury brand and enhance your skills in client experience and sales.
- Qualifications: Previous sales experience and a passion for luxury fashion are essential.
The predicted salary is between 31500 - 38500 £ per year.
MONCLER is looking for a part-time (16 hours per week) Client Advisor to join our team at Heathrow Airport. Our Client Advisors, with impeccable presentation and a natural elegance, will guide each client across the brand’s values and heritage, gaining a strong understanding of the client and their needs by building a profitable, long-lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing to the team targets.
Your Impact
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
- Ensures that company policies, procedures and standards are adhered to at all times;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications Requirements:
- Previous experience in sales roles; experience in structured fashion luxury/retail companies;
- Passion for retail, client experience and luxury fashion;
- Excellent understanding of the luxury sector, product sensitivity and styling;
- Strong communication skills;
- Willingness to evolve in the organisation;
- Fluency & sophistication in English, another language is a plus;
- Digitally aware and open to new ways of working;
- Ability to work in a fast-paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Part-time Client Advisor F/M - Heathrow Airport employer: UNAVAILABLE
As a leading innovator in the FMCG sector, we pride ourselves on fostering a dynamic work culture that encourages creativity and collaboration. Our Lowestoft location offers a vibrant community with access to professional development opportunities, ensuring that our employees can grow their skills while contributing to meaningful product advancements that resonate with consumers. Join us to be part of a team that values innovation and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Client Advisor F/M - Heathrow Airport
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including UNAVAILABLE, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part-time Client Advisor F/M - Heathrow Airport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like UNAVAILABLE that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at UNAVAILABLE will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about UNAVAILABLE and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at UNAVAILABLE
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at UNAVAILABLE, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at UNAVAILABLE!
