At a Glance
- Tasks: Support retail media clients by coordinating tasks and driving product adoption.
- Company: Join Epsilon, a leader in retail media with a collaborative team.
- Benefits: Competitive salary, flexible work schedule, and opportunities for growth.
- Other info: Dynamic role with opportunities to collaborate across various teams.
- Why this job: Make an impact in retail media while working with top UK retailers.
- Qualifications: 1-2 years in client services, strong organisation, and communication skills.
The predicted salary is between 30000 - 40000 € per year.
London (4 days per week in office) UK travel to retailer offices as needed.
Epsilon is offering an outstanding opportunity to work with some of the most inquisitive people in retail media and supporting some of the UK’s biggest retailers. We are looking for a diligent Client Success Associate to support our Retail Media clients. You’ll assist the Client Lead and the client team by coordinating delivery and keeping day-to-day tasks on track. You will also help drive commercial growth and product adoption onsite, offsite, and through features for our retail clients. Reporting and operational foundations will be carried out consistently and accurately.
Reporting & collaboration
You’ll report directly to the lead of Client Services and support the wider Retail Media Client team. You’ll partner closely with internal teams (e.g., Sales, Ops, Tech, Analytics, Creative) to support planning, delivery, reporting and issue resolution.
Responsibilities
- Support the Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking
- Support onsite operational checks and troubleshooting (e.g., platform checks, placement/feature launch coordination)
- Support product/release communications by helping compile client updates and key changes
- Build and QA retailer-facing reporting (weekly/monthly), including insights and next steps
- Raise and handle tickets (e.g., reporting pulls, troubleshooting, platform issues) and coordinate cross-functional follow-up
- Respond to client queries and triage requests, pulling in the right teams quickly
- Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs
- Deliver comprehensive insights for retailer QBRs and ad hoc updates
What success looks like
- The team trusts you to keep details organised, deadlines met, and comms clear
- Issues are spotted early and raised with proposed options
- Reporting is accurate, on time, and passionate about insights and actions
- Trackers and processes are maintained to a high standard
Qualifications
- Strong organisation and follow-through; able to handle multiple workstreams
- Clear written and verbal communication; confident with client-facing updates
- Analytical and detail-focused; comfortable working with performance data in Excel
- Participant coordination across internal teams and retailer/platform contacts
- Proactive problem-solving
Required qualifications
1–2 years’ experience in client services.
Client Development Associate (Retail Media) in London employer: UNAVAILABLE
Epsilon is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for those looking to grow in the retail media sector. With opportunities for professional development and a focus on teamwork, employees benefit from engaging with some of the UK's largest retailers while enjoying a flexible work environment in London. The company's commitment to employee success and its dynamic approach to client services ensure that every team member can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Associate (Retail Media) in London
✨Tip Number 1
Network like a pro! Reach out to people in the retail media space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you know what makes Epsilon tick and how you can contribute to their success!
✨Tip Number 3
Practice your communication skills. As a Client Development Associate, you'll need to convey ideas clearly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Client Development Associate (Retail Media) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Development Associate. Highlight any relevant experience in client services and retail media, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about retail media and how your skills align with what we’re looking for. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your clear communication style. Use straightforward language and be professional yet approachable.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Clients
Before the interview, research the key retailers Epsilon works with. Understand their business models and how retail media impacts their success. This will show your genuine interest in the role and help you speak confidently about how you can support these clients.
✨Showcase Your Organisation Skills
Since the role requires strong organisation and follow-through, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you kept everything on track and met deadlines.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be handling client-facing updates, demonstrate your communication skills during the interview. Use specific examples to illustrate how you've effectively communicated with clients or internal teams in the past.
✨Be a Problem Solver
Prepare to discuss situations where you identified issues early and proposed solutions. Highlight your proactive approach to problem-solving, especially in client services. This will resonate well with the interviewers, as they value candidates who can think on their feet and handle challenges effectively.
