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For Companies At a Glance
- Tasks: Lead and inspire a customer service team while enhancing operational efficiency.
- Company: Join Aptean, a global leader in software solutions with a vibrant culture.
- Benefits: Competitive pay, flexible working, and great career growth opportunities.
- Why this job: Make a real impact by solving customer challenges in a dynamic environment.
- Qualifications: Team management experience and a problem-solving mindset are essential.
- Other info: Fast-paced role with opportunities to learn and develop in transport and logistics.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you ready for what’s next, now? We’re looking for a Manager, Customer Service for our 3T Technology and Logistics office in Enderby, UK. The position is full-time, hybrid working. You’ll join an awesome team to support our growing customer base.
About the Role
Responsibilities encompass managing, motivating, and developing the customer services team, including recruitment, training, and performance management. Set clear objectives and KPIs for the team and regularly review performance, ensuring regular communication by direct reports with Customers and Service Providers is maintained, and meaningful relationships are established. Acting as an escalation point as and when required. A key focus of the role is the systematic analysis of customer demand, complaints, and resource-intensive activities, using root cause analysis to eliminate repeat issues, reduce avoidable workload, and drive operational efficiencies in partnership with Transport Operations. Identify opportunities to streamline processes, improve first-contact resolution, and reduce unnecessary escalation.
Working as part of the 3T 4PL team you'll gain experience in various areas of transport and logistics. Our customers trust us to manage the transportation of their goods and are at the forefront of our decision-making. Prior experience of Transport is not essential but problem solving and a willingness to learn are key.
Main responsibilities:
- Manage, motivate, and develop the customer services team
- Set clear objectives and KPIs for the team and regularly review performance.
- Utilize the EVENT platform for monitoring operational activities.
- Report daily operational Key Performance Indicators (KPIs) both internally and externally.
- Respond promptly and professionally to customer queries.
- Be willing and capable of stepping into operational customer service roles during periods of annual leave, sickness absence, or exceptionally high workload.
About you
- Experience in managing a team.
- Experience in a customer service or transport role is preferred, but not essential.
- Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset.
- Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
- Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
- Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
- IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
- Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals. Over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Customer Services Manager - Transport Operations in Leicester employer: UNAVAILABLE
Contact Detail:
UNAVAILABLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager - Transport Operations in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Think about how your problem-solving skills can shine through in real-life scenarios they might present during the interview.
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight examples of how you’ve thrived in fast-paced environments. Employers love candidates who can juggle multiple tasks and still deliver top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in the customer service space.
We think you need these skills to ace Customer Services Manager - Transport Operations in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Manager role. Highlight your experience in managing teams and solving problems, as these are key aspects of the job. We want to see how you can bring your unique skills to our awesome team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, it's important to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, share specific instances where you've successfully resolved issues or improved processes. This will show us that you have the right mindset for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Manager in Transport Operations. Familiarise yourself with key responsibilities like managing a team, setting KPIs, and using the EVENT platform. This will show that you're genuinely interested and prepared.
✨Showcase Problem-Solving Skills
Since problem-solving is crucial for this role, come prepared with examples of how you've tackled challenges in previous positions. Think about specific situations where you identified issues and implemented solutions, especially in customer service or team management.
✨Demonstrate Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief presentation on how you would approach managing a customer service team, highlighting your interpersonal skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
