At a Glance
- Tasks: Manage partner relationships and execute marketing initiatives in a dynamic digital environment.
- Company: Join Blackhawk Network, a leader in branded payments across 28 countries.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working arrangements.
- Other info: Embrace continuous learning and the integration of AI for meaningful impact.
- Why this job: Make a real impact by supporting global partners and driving growth.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About Blackhawk Network At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Overview
- Contract Type: Permanent
- Workplace: Hybrid – 2 days in office per week
- Hours: 35 hours per week
- Reports to: Sr. Director, Strategic Relationships
We’re looking for a driven and collaborative Account Manager to join our international Account Management team and support growth across EMEA for our global digital distribution partners. This role is focused on day‑to‑day account management, strong partner support, alongside the creation and execution of marketing initiatives. You will help manage key digital accounts, support the delivery of growth plans, regional expansion activities and assist with contract renewals and cross‑sell opportunities. You will also work closely with local and global teams to ensure smooth execution, share insights, and help maintain strong partner relationships. This role is ideal for someone who enjoys working in a fast-moving digital environment, is highly organised, executes reliably, and builds trust with partners and colleagues through strong communication and follow‑through.
Responsibilities
- Manage partner relationships throughout the customer lifecycle, acting as a key day‑to‑day contact and ensuring partner needs are communicated clearly to internal cross‑functional teams.
- Helping partners achieve their objectives through excellent service, timely execution, and consistent follow‑through.
- Execute marketing campaigns and sales‑driving initiatives for partners, including campaign coordination, performance tracking, and post‑campaign reporting to support future investment opportunities.
- Support the development and delivery of account plans for assigned partners to help drive product adoption, campaign success, and overall account growth.
- Assist with the renewal process for assigned accounts, including preparing quotes, coordinating internal inputs, and helping to support revenue retention goals.
- Coordinate partner onboarding in collaboration with product, legal, operations, and global teams, helping to ensure smooth launches and clear communication on progress and next steps.
Qualifications
- Experienced in Account Management, possess a strong ability to manage clients and stakeholders alike.
- Campaign management and data analysis experience.
- Impressive communication (written and verbal) and negotiation skills.
- Excellent organisational and project management skills.
- Exceptional attention to detail, including ability to resolve problems.
- Experience in presenting and hosting client meetings.
- Strong commercial and financial acumen.
- Highly self‑motivated with the ability to work independently and prioritise needs.
- Thrives under pressure, whilst managing internal and external stakeholders.
- Passionate about self‑development. Identify learning opportunities and proactively develop professionally and personally.
- Customer service orientated.
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits
- Work‑Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well‑being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Equal Opportunity
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Account Manager II in Kings Langley employer: UNAVAILABLE
At Blackhawk Network, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a strong focus on employee growth, we offer extensive benefits including generous annual leave, private medical insurance, and a commitment to work-life balance through hybrid working arrangements. Our dynamic environment encourages continuous learning and the integration of emerging technologies, making it an ideal place for those looking to make a meaningful impact in the digital payments landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager II in Kings Langley
✨Tip Number 1
Network like a pro! Reach out to current employees at Blackhawk Network on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and campaign execution. We should also think of examples from our past experiences that showcase our skills in communication and problem-solving.
✨Tip Number 3
Showcase our passion for self-development! During interviews, we can mention any recent courses or AI tools we've used to enhance our work. This will demonstrate our commitment to growth and adaptability in a fast-moving digital environment.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our interest in the role and highlighting a key point from the conversation can keep us fresh in their minds. Plus, it shows we’re proactive!
We think you need these skills to ace Account Manager II in Kings Langley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager II role. Highlight your experience in account management and any relevant campaign management skills that align with what we're looking for at Blackhawk Network.
Showcase Your Communication Skills:Since this role requires impressive communication skills, don’t shy away from demonstrating your written and verbal abilities. Use clear, concise language in your application to reflect how you can effectively communicate with partners and colleagues.
Highlight Your Organisational Skills:We love candidates who are highly organised! Share examples of how you've managed multiple projects or accounts simultaneously, and how you’ve ensured timely execution and follow-through in your previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Stuff
Before the interview, dive deep into Blackhawk Network's products and services. Understand their digital distribution partners and how they operate in the EMEA region. This knowledge will help you demonstrate your genuine interest and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively managed client relationships and resolved issues in the past. Be ready to discuss your approach to ensuring clear communication with both partners and internal teams.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific situations where you successfully executed marketing campaigns or managed account renewals. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Learning
Blackhawk Network values continuous learning and adaptability. Share examples of how you've embraced new technologies or tools, especially AI, to enhance your work. Highlight any professional development initiatives you've undertaken to show your commitment to growth.
