At a Glance
- Tasks: Provide first and second level IT support, resolving technical issues for users.
- Company: Join Dunbia Cross Hands, a leader in the food industry with a focus on technology.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Flexible working hours and opportunities for growth in a dynamic team.
- Why this job: Make a real difference by helping others solve their tech problems every day.
- Qualifications: Experience in technical support and strong computer literacy are essential.
The predicted salary is between 25000 - 35000 € per year.
The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user’s satisfaction. Resolution includes but is not limited to the following:
- Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support.
- Accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity.
Working Hours
- Sunday 07:00 - 18:30
- Monday 07:00 - 18:30
- Tuesday 15:30 - 23:30
- Wednesday 15:30 - 23:30
- Thursday 15:30 - 23:30
Responsibility and Decision-Making Authority
- Involve other team members to establish best practices / decisions.
- Act independently when required.
- Maintain Dawn Meats Group IT values and policies.
Responsibilities
- Provide quality service to Dunbia Cross Hands customers in all assigned tasks.
- Support all internal and external customers with product training, knowledge, and expertise.
- Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems.
- Log and track support calls raised on the IT Support Desk system prioritising and escalating jobs as required to ensure end user satisfaction.
- Identify trends in the support calls and develop documentation to address reoccurring problems and issues.
- Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity.
- Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation.
- Access software updates, drivers, knowledge bases, and FAQ’s resources via intranet and Internet to assist with end users’ issues.
- Assist with the development and testing of newly designed products and systems for operational integrity and functionality.
Knowledge, Skills, and Abilities
- Minimum of one years’ experience in a technical support environment.
- Diagnostic and analytical skills.
- Electro-Mechanical knowledge would be beneficial.
- Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Networking, Web Applications, and internet protocols.
- Ability to multitask, a sense of urgency and the ability to maintain a positive attitude.
- Excellent telephone presence with organised follow-up skills.
- Ability to be proactive and able to take direction and establish ownership projects tasks.
Qualifications
- IT or engineering degree is beneficial but not essential.
- Prior Help Desk experience.
- Licensing / Certification - N/A, although would be beneficial.
- No company sponsorship is available to overseas applicants for this position.
IT Technician employer: UNAVAILABLE
Dunbia Cross Hands is an exceptional employer that prioritises employee development and satisfaction, offering a supportive work culture where IT Technicians can thrive. With a focus on continuous improvement and collaboration, employees benefit from hands-on experience in a dynamic environment, alongside opportunities for training and advancement. Located in a vibrant area, the company fosters a sense of community and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your diagnostic and analytical skills, as well as your ability to multitask under pressure.
✨Tip Number 3
Show off your problem-solving prowess! Prepare examples of how you've resolved technical issues in the past. This will demonstrate your capability to provide quality service and support, which is key for the IT Technician role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your experience in technical support and any relevant skills, like diagnostic abilities and software knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a good personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved technical issues in the past. We’re looking for candidates who can think on their feet and provide timely solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the software and hardware used by Dunbia Cross Hands. Familiarise yourself with common issues and solutions in a support environment, as well as any specific tools or systems mentioned in the job description.
✨Practice Your Problem-Solving Skills
Prepare for scenario-based questions where you'll need to demonstrate your diagnostic and analytical skills. Think of examples from your past experience where you've successfully resolved technical issues and be ready to explain your thought process.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Be ready to showcase your excellent telephone presence and organised follow-up skills during the interview.
✨Be Proactive and Positive
Exude a sense of urgency and positivity throughout the interview. Highlight your ability to multitask and take ownership of projects, as these traits are crucial for success in a fast-paced IT support environment.
