At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for our team.
- Company: Join Dunbia Cross Hands, a leader in the food industry with a supportive culture.
- Benefits: Flexible working hours, hands-on experience, and opportunities for growth.
- Other info: Great chance to learn and develop in a fast-paced setting.
- Why this job: Kickstart your tech career while making a real difference in a dynamic environment.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 25000 - 30000 € per year.
The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of end-user needs, responding to and resolving each issue or complaint to the end user’s satisfaction. Resolution includes but is not limited to the following:
- Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support.
- Accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity.
Working Hours
- Sunday 07:00 - 18:30
- Monday 07:00 - 18:30
- Tuesday 15:30 - 23:30
- Wednesday 15:30 - 23:30
- Thursday 15:30 - 23:30
Responsibilities
- Provide quality service to Dunbia Cross Hands customers in all assigned tasks.
- Support all internal and external customers with product training, knowledge, and expertise.
- Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems.
- Log and track support calls raised on the IT Support Desk system prioritising and escalating jobs as required to ensure end user satisfaction.
- Identify trends in the support calls and develop documentation to address reoccurring problems and issues.
- Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity.
- Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation.
- Access software updates, drivers, knowledge bases, and FAQ’s resources via intranet and Internet to assist with end users’ issues.
- Assist with the development and testing of newly designed products and systems for operational integrity and functionality.
Knowledge, Skills, and Abilities
- Minimum of one years’ experience in a technical support environment.
- Diagnostic and analytical skills.
- Electro-Mechanical knowledge would be beneficial.
- Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Networking, Web Applications, and internet protocols.
- Ability to multitask, a sense of urgency and the ability to maintain a positive attitude.
- Excellent telephone presence with organised follow-up skills.
- Ability to be proactive and able to take direction and establish ownership of project tasks.
Qualifications
- IT or engineering degree is beneficial but not essential.
- Prior Help Desk experience.
- Licensing / Certification - N/A, although would be beneficial.
- No company sponsorship is available to overseas applicants for this position.
IT Technician in Cross Hands employer: UNAVAILABLE
Dunbia Cross Hands is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for IT Technicians to thrive. With a commitment to providing quality service and support, employees benefit from ongoing training opportunities and a supportive team environment, all while enjoying a flexible work schedule that promotes work-life balance. Located in a dynamic setting, Dunbia fosters innovation and encourages staff to contribute to system improvements, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Cross Hands
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your diagnostic and analytical skills, as well as your ability to handle multiple tasks under pressure.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its culture. Use this knowledge to align your responses during interviews with their values and expectations, especially around customer service and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that IT Technician role!
We think you need these skills to ace IT Technician in Cross Hands
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in technical support. We want to see how your skills match up with the job description, so don’t be shy about showcasing your diagnostic and analytical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Technician role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this position.
Showcase Problem-Solving Skills:In your application, give examples of how you've successfully resolved technical issues in the past. We’re looking for candidates who can demonstrate their ability to identify and solve problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the software and hardware mentioned in the job description. Be ready to discuss your experience with Microsoft applications, VMWare, and networking. The more you know, the more confident you'll feel!
✨Practice Problem-Solving Scenarios
Prepare for common technical support scenarios you might face. Think about how you would diagnose and resolve issues quickly. You could even role-play with a friend to simulate the interview environment. This will help you articulate your thought process during the actual interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to maintain a positive attitude and follow up effectively, as these are key to ensuring user satisfaction.
✨Be Ready to Discuss Trends and Improvements
Think about any trends you've noticed in previous support roles and how you addressed them. Be prepared to suggest ways to improve processes or documentation based on your experiences. This shows that you're proactive and can contribute to the team's success.
