Client Partner (3 month FTC)

About Us

At Assembly, our mission is to find the change that fuels growth. We apply this principle to the work we do with our clients and to how we engage with our people. We’re a modern global agency bringing together media, data, technology and talent to make brands perform.

Our business is purpose driven. In March 2022, we were named Ad Age’s first ever Purpose-Led Agency of the Year, recognised for our mission to leave the world better than we found it. This year we became B Corp certified, the result of a two-year journey. We’re proud to have created a culture where diversity of thought, experience, and background are valued, within an environment that fosters continuous learning, adaptability, and a shared passion for meaningful impact.

When you join Assembly, you become part of an award-winning global community of digitally led experts, home to 1,500 talented people across 25 offices globally. Together we create unique data, technology and media solutions that enable faster and smarter problem solving within an inspired, collaborative workplace.

Assembly is poised for its next chapter of growth. We’re a meritocratic, high-performance business with a progressive outlook and a growth mindset in all that we do. To realise our potential we need some new skills and thinking.

The core DNA of Assembly lies in digital performance marketing. New and existing clients are asking us to extend this expertise across all media, connecting traditional channels with digital methods of execution, measurement and automation. We were born the right way to do this – we’re building out from a leading digital and technology capability and adding the rest, rather than trying to reverse engineer a legacy business into a more modern version of itself.

At Assembly we ask our people to embody three core values:

Show Up : actively contribute to a space of personal and collective growth.

Make Change : embrace obstacles as opportunities, taking intentional steps to drive positive change.

Win Well : approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination.

We look forward to meeting you and to discussing how we can grow together.

Overview

We\’re looking for a Client Partner to lead the management of a portfolio of Global clients: building, maintaining and developing strong partnerships with our clients and identify cross-channel growth opportunities, advocate new services, and maintain exceptional delivery across all channels, and all active markets.

The Client Partner will be accountable for managing cross-channel delivery of client roadmaps and plans: ensuring we are meeting SLAs, as well as identifying cross-sell and up-sell opportunities.

This Client Partner will be reporting into the Managing Partner and help to operationally run a large Assembly of clients and teams to deliver high quality work across the portfolio.

Responsibilities

• Lead, maintain and strengthen senior stakeholder relationships: develop close working relationships both internally and externally across all levels.
• Create and execute client development plans in partnership with all Assembly departments.
• Work alongside client and channel teams to drive multi-channel strategy forward.
• Lead prioritisation process and coordinate agency deliverables to ensure deadlines & SLAs are met.
• Lead client comms: regular calls, meetings, and ad hoc requests.
• Senior point of escalation for crisis management.
• Be accountable for keeping teams on track with tasks in cross-channel client roadmaps and plans.
• Maintain client profitability by working with activation to manage resource and deliverables.
• Actively seek cross and upsell opportunities, and play a key role in driving new business.
• Coach and develop more junior team members.

Required Skills

• Experience managing a complex, multi-market media account, ideally from a network media agency.
• Excellent understanding of all media channels, especially digital.
• Excellent communication skills (both written and verbal).
• Numerical and analytical.
• Results and target-driven with excellent attention to detail.
• Able to prioritise and multi-task, working with all agency departments as well as independently.

Equal Opportunities

Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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