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For Companies At a Glance
- Tasks: Connect clients to global markets and provide top-notch customer support.
- Company: Join a Fortune 100 company with a focus on innovation and human connection.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for growth.
- Why this job: Make a real impact in the payments industry while developing your skills.
- Qualifications: Fluency in German and strong communication skills are essential.
- Other info: Dynamic team atmosphere with potential for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq‑listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world‑class products and services to all types of investors.
This Role is in our StoneX Payments segment. The main responsibility of the role is to provide a high‑quality customer experience for our clients globally and to work with all client facing stakeholders and to ensure prompt and efficient delivery of all Client Management activity for StoneX Payments. This is a key role which connects the client with all teams within the StoneX Payments Business – Trading, Sales, Operations, IT as well as correspondent banks.
Responsibilities
- Develop an in‑depth knowledge of all the product offerings for StoneX Payments.
- Support the team in their day‑to‑day deliverables.
- Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholders and clients.
- Provide Clients with day‑to‑day support, including managing the support queue and initial triage.
- Provide escalation support to the Client Support team and ensure all client issues are escalated accurately and promptly.
- Work with Client Management team, Client Support team, Operations team, and Production support team in the StoneX Payments Business to help provide clients with accurate and timely support.
- Work with internal teams to improve technical investigation turnaround time by owning requirement gathering, testing and implementation of bugs and enhancement requests.
- Participate in pre‑sales meetings to provide sales with the necessary support to transition clients over to BAU support model.
- Support onboarding new clients, including client set up and training clients on all available system features and products.
- Work with the rest of the Client Management team to design client training, user guides and internal processes document for all the StoneX Payment products and offerings.
- Build an approach per client, working with the sales team, to reduce number of investigations, increase transactions, and encourage local currency trades.
- Assistance with designing client training and processes for the Global Payments systems and products available.
- Review Client interaction on a monthly/quarterly basis to analyse and report – Number of Investigations, number of transactions, transaction value, currencies traded in.
- Work with the Global Client Management team on business projects and initiatives.
- Travel for client visits when required.
This list of duties and responsibilities is not intended to be all‑inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Qualifications
- Keen interest in Payments Services.
- Confident and articulate communication.
- Excellent critical thinking/problem solving skills.
- Strong attention to detail and accuracy.
- Self‑reliant and confident working within a small team with exposure to key business stakeholders.
- Excellent written and verbal communication skills.
- Excellent planning, organisational and time management skills.
- Language Requirement – fluency in German.
What makes you stand out:
- Previous experience 2 to 3 years.
- Understanding of the Payments industry.
- Previous client facing experience.
- Proficiency in Microsoft Office products including Excel.
Education / Certification Requirements:
- Undergraduate and above would be preferred.
- Any certification in Excel would be a plus.
Working environment: Hybrid with a minimum of 4 days in office.
Client Management Associate - German Speaker employer: UNAVAILABLE
Contact Detail:
UNAVAILABLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Management Associate - German Speaker
✨Tip Number 1
Get to know the company inside out! Research StoneX Payments and understand their products and services. This will help you speak confidently about how you can contribute during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at StoneX.
We think you need these skills to ace Client Management Associate - German Speaker
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role and the company. Dive into the job description and get a feel for what we do at StoneX Payments. This will help you tailor your application to show how you can connect clients to markets.
Show Off Your Skills: Highlight your relevant experience and skills in your application. If you've got a knack for client management or a background in payments, let us know! Use specific examples to demonstrate how you've excelled in similar roles.
Keep It Clear and Concise: When writing your application, clarity is key. Make sure your points are easy to read and straight to the point. We appreciate well-structured applications that get to the heart of your qualifications without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're serious about joining the StoneX team!
How to prepare for a job interview at UNAVAILABLE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of StoneX Payments' product offerings. Familiarise yourself with their services and how they connect clients to global markets. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Client Management Associate, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated with clients in the past, especially in challenging situations. This will demonstrate your ability to handle client interactions smoothly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled problems or improved processes. Think about times when you've had to think critically to resolve client issues or streamline operations. This will show that you possess the critical thinking skills necessary for the role.
✨Prepare for Role-Play Scenarios
Interviews for client-facing roles often include role-play scenarios. Be prepared to engage in mock conversations where you might need to handle a client inquiry or complaint. Practising these scenarios can help you feel more at ease and showcase your ability to provide excellent customer service.
