At a Glance
- Tasks: Deliver exceptional service and build lasting relationships with clients at London Selfridges.
- Company: Join the luxury fashion brand Moncler, known for elegance and style.
- Benefits: Flexible part-time hours, dynamic work environment, and a chance to grow in luxury retail.
- Other info: Embrace diversity in an inclusive workplace that values every individual.
- Why this job: Be part of a prestigious brand and enhance your skills in luxury client service.
- Qualifications: Sales experience in luxury retail and fluency in Mandarin and English required.
The predicted salary is between 12 - 15 £ per hour.
MONCLER is looking for a part-time (32 hours) mandarin-speaking Client Advisor to join our team at London Selfridges. Our Client Advisors, with impeccable presentation and a natural elegance, will guide each client across the brand’s values and heritage, gaining a strong understanding of the client and their needs by building a profitable, long-lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing to the team targets.
Your Impact
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
- Ensures that company policies, procedures and standards are adhered to at all times;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus;
- Passion for retail, client service and luxury fashion;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness to evolve in the organisation;
- Fluency & sophistication in Mandarin and English, another language is a plus;
- Digitally aware and open to new ways of working;
- Ability to work in a fast-paced, changing environment.
Moncler is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Client Advisor Mandarin Speaker Part-Time (32 hrs) – London Selfridges F/M employer: UNAVAILABLE
Moncler is an exceptional employer that values diversity and inclusivity, offering a vibrant work culture where Client Advisors can thrive in the luxury retail environment of London Selfridges. With a strong emphasis on employee growth and development, Moncler provides opportunities for team collaboration and individual achievement, ensuring that every employee feels valued and empowered to deliver outstanding client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor Mandarin Speaker Part-Time (32 hrs) – London Selfridges F/M
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including UNAVAILABLE, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Client Advisor Mandarin Speaker Part-Time (32 hrs) – London Selfridges F/M
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like UNAVAILABLE that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at UNAVAILABLE will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about UNAVAILABLE and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at UNAVAILABLE
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at UNAVAILABLE, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at UNAVAILABLE!
