At a Glance
- Tasks: Lead post-sale customer experiences using AI insights to boost engagement and retention.
- Company: Join a forward-thinking company focused on innovative customer solutions.
- Benefits: Attractive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and success.
- Why this job: Make a real difference in customer satisfaction with cutting-edge technology.
- Qualifications: Experience in customer experience management and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
UNAVAILABLE is seeking a Lead Customer Experience Manager (CXM) to own post-sale customer outcomes across a portfolio, using AI-driven insights to optimize engagement and retention. The role collaborates with Product Engineering, Management, Services, and Sales to ensure high-quality experiences and scalable success.
The CXM manages risk, oversees escalation processes, and drives programmatic customer interaction through analytics and AI-enabled campaigns, with a focus on enterprise software.
We think you need these skills to ace AI-Driven CXM Lead: Post-Sale Customer Outcomes
Customer Experience Management
AI-Driven Insights
Engagement Optimisation
Retention Strategies
Collaboration with Product Engineering
Risk Management
Escalation Process Oversight
