At a Glance
- Tasks: Lead technical onboarding for new customers and ensure successful deployments.
- Company: Join Unaric, a forward-thinking tech company transforming customer interactions.
- Benefits: Remote work, flexible hours, and opportunities for professional growth.
- Other info: Dynamic remote team with a focus on collaboration and continuous learning.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Experience with Microsoft Teams, Salesforce, and strong troubleshooting skills required.
The predicted salary is between 50000 - 65000 £ per year.
- Professional Services / Onboarding Engineer (Comms Suite)
- Remote — UK / EU
Reports to
Head of Customer Support & Professional Services
Location
Remote, UK or EU-based. Working pattern of 2 days aligned to US hours, 3 days UK hours.
About Unaric
Everyone is recording. No one is listening. Unaric is changing that. We're building the listening layer for the agentic enterprise — the connective tissue that turns every campaign, every conversation, every transaction into Salesforce-native context that teams and agents can act on. Having acquired nine businesses over three years and unified them under one brand, we're now scaling the team that gets our customers live and keeps them successful.
We're looking for a Professional Services / Onboarding Engineer to lead technical delivery of Unaric
Voice for Teams and take ownership of the onboarding experience as we expand our customer base across the UK, EMEA, and the US.
Purpose of the Role
You'll own the technical onboarding journey for new Unaric customers — from kick-off through to a fully deployed, adopted solution. Working across Microsoft Teams telephony and Salesforce, you'll configure, integrate, and hand over deployments that just work, and you'll be the technical voice our customers trust during their most important early weeks with us.
Beyond onboarding, you'll act as a Tier 3 escalation point for our global support team — the senior technical resource that resolves the deployments and integrations others can't. There's also real scope to cross-train across our wider product suite, including Payments, and grow your expertise as
Unaric does.
We're a remote-first team, so you'll be based at home in the UK or EU. Your week follows a set pattern — two days aligned to US business hours and three to UK hours — so our growing US customer base gets support in their own timezone. This is contractual and reflected in the package; it's not an on-call add-on.
About You
You're technically curious and customer-obsessed in equal measure. You take ownership of a deployment end to end and follow through until the customer is genuinely live and confident — not just handed over. You enjoy being the senior technical point others escalate to, and you're keen to broaden your expertise across new products as you go. You communicate clearly with both technical and non-technical stakeholders, and you're comfortable being the person in the room who explains how it all fits together. You thrive in a remote team, share what you're learning openly, and you're happy flexing part of your week to US hours to look after customers across the Atlantic.
Key Responsibilities
- Lead the technical onboarding and deployment of Unaric Voice for Teams for new customers, end to end.
- Configure and integrate Microsoft Teams telephony with Salesforce via Azure Communication
Services (ACS).
- Act as a Tier 3 escalation point for the global support team, resolving complex technical and integration issues.
- Run customer onboarding sessions and technical handovers, including for US-based customers during US business hours.
- Cross-train across the wider Unaric product suite, including Payments, to broaden delivery and escalation coverage.
- Deliver customer-facing training and enablement to drive adoption post go-live.
- Participate in the Professional Services on-call rota for priority customer escalations.
- Feed real-world deployment insight back into product and process improvement.
- Required Skills and Experience
- Hands-on experience with Microsoft Teams telephony, Direct Routing, or Unified Communications deployment.
- Working knowledge of Salesforce and CTI / telephony integration patterns.
- Strong troubleshooting skills across cloud, voice, and integration layers — the depth to act as a senior escalation point.
- Confident running customer-facing sessions — onboarding, training, and technical handovers.
- Excellent communicator, able to translate technical detail for non-technical audiences.
- Self-directed and effective in a remote team, comfortable with a set 2-days-US / 3-days-UK working pattern.
- UK or EU-based.
- Experience with Azure Communication Services (ACS) or similar cloud voice platforms is an advantage.
- What Success Looks Like
- Customers onboarded on time and fully adopted (primary KPI)
- Deployments delivered cleanly with minimal post-go-live escalation
- Complex Tier 3 escalations resolved, keeping the global support team unblocked
- US-hours onboarding and escalation coverage consistently provided
- Cross-product capability built out across the suite over time
- Positive customer feedback on the onboarding experience
- On-call rota commitments met for priority escalation
Professional Services / Onboarding Engineer (Comms Suite) in Aberdeen employer: UNARIC
Unaric is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and proactive relationship management are at the forefront. With a strong focus on employee growth, you will have the opportunity to build meaningful partnerships within the Salesforce ecosystem while being supported by a team that values your contributions. Located in London, you'll benefit from engaging with industry leaders and participating in exciting events, all while being part of a company that is reshaping how enterprises listen and respond.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services / Onboarding Engineer (Comms Suite) in Aberdeen
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at UNARIC or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to UNARIC.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like UNARIC.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like UNARIC that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Professional Services / Onboarding Engineer (Comms Suite) in Aberdeen
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at UNARIC.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at UNARIC and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at UNARIC
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If UNARIC uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
