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For Companies At a Glance
- Tasks: Support customers with pricing, orders, and inquiries while resolving issues.
- Company: Join Umicore, a leader in sustainable materials and technology.
- Benefits: Earn $20/hour with competitive salary and inclusive work culture.
- Why this job: Make a real impact in customer service while contributing to sustainability.
- Qualifications: College diploma in business or related field with customer service experience.
- Other info: Dynamic team environment with opportunities for career growth.
The predicted salary is between 13 - 16 £ per hour.
About Umicore
Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage.
About Jewellery & Industrial Metals
A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine jewellery, coins, high‑purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed‑loop recycling for our customers. To make the most of these materials we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes.
What You Will Be Doing
- Daily support for customers in providing them with current pricing, quotes, entering and processing orders.
- Provide administrative support such as handling incoming inquiries, invoicing, filing, and mail.
- Inform customers of new products, services, promotions and upcoming events.
- Register new customers by opening accounts.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
- Other duties as assigned.
Who We Are Looking For
- College diploma or equivalent in business administration, marketing or similar field combined with previous experience in sales, marketing or customer service.
- Excellent verbal and written communication skills in English.
- Advanced computer skills (Outlook, MS Office).
- Attention to detail.
This is a replacement position due to a recent vacancy. Hourly rate for this position is $20 an hour.
What We Offer
We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits.
Customer Service Representative - Markham employer: Umicore
Contact Detail:
Umicore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Markham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Umicore. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Umicore's values and recent projects. Show us that you’re genuinely interested in their mission of reducing harmful emissions and recycling metals. It’ll impress them!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve resolved issues or helped customers. We want to hear how you handle challenges and ensure customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Umicore team.
We think you need these skills to ace Customer Service Representative - Markham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in sales or customer service, and don’t forget to mention your excellent communication skills – they’re key for this position!
Showcase Your Skills: We want to see your advanced computer skills in action! Mention your proficiency with Outlook and MS Office, and if you have any experience with productivity tools, give them a shout-out. This will show us you’re ready to hit the ground running.
Be Personable: In your written application, let your personality shine through! We’re looking for someone who can connect with customers, so a friendly tone can go a long way. Just remember to keep it professional while being yourself.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Umicore!
How to prepare for a job interview at Umicore
✨Know Your Stuff
Before the interview, make sure you understand Umicore's mission and values, especially their focus on sustainability and clean mobility. Familiarise yourself with their products and services, particularly in the jewellery and industrial metals sector. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent verbal and written communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories during the interview.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in your work, whether it's processing orders or maintaining customer records. You might even want to bring up specific tools or methods you use to stay organised and error-free.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the company is the right fit for you. Consider asking about their approach to customer service or how they support employee development. It’s a great way to demonstrate your interest in contributing to their team.
