At a Glance
- Tasks: Conduct property inspections and ensure customer satisfaction with homes.
- Company: Join Umega, a vibrant and innovative property business in Scotland.
- Benefits: Enjoy 32 days annual leave, flexible hours, and a supportive culture.
- Other info: Be part of a fun, family-like team that values your individuality.
- Why this job: Make a real impact by helping people feel safe in their homes.
- Qualifications: Customer service experience; property knowledge is a plus but not essential.
In 2026 (and beyond), we've got ambitious plans for our well-established and still growing business. We have a phenomenal team, an incredible culture and high standards, and we're looking for more talented and motivated people-focused-people to join our award-winning team.
Over the last 17 years, we've become one of the biggest letting agencies in Scotland and one of the top rated in the UK. We're not your average property business. We do things differently; we work hard, but we have fun while we're doing it. We're bold and playful but we always act with integrity and acknowledge our mistakes. We're ambitious and unafraid - we try new things, we innovate, and whatever the outcomes we'll enjoy the learning journey and make the most of the ride. We also put people at the heart of all we do; that goes for our customers and our team. Being knowledgeable, empathetic, and super-responsive to the needs of our customers is the basis for our customer relationships, which then strengthen through building trust by acting with care and integrity and honoring our commitments at every turn. If you can get behind our ethos of Homes not Housing, People not Property, and truly embody this in everything you do then you're going to love it here.
PROPERTY INSPECTIONS
These mobile agents take responsibility for carrying out a range of visits to the properties in our managed portfolio, and are an integral part of our dedicated customer care teams who are directly responsible for looking after people and their homes with pride.
The Inspections Team works proactively to ensure properties are visited and thoroughly checked at key points while in our care: pre-tenancy inspection, the occasional routine inspection during the tenancy, and end of tenancy check-out. You'll need to be a stickler for detail, have a great way with people, and possess ability to work independently with confidence. In this role you'll take full responsibility for managing your time and planning your property visits in line with team targets and service-level agreements. Communication is also key in this role - you'll be compiling reports on your findings following your inspections, and sharing these both internally across departments, as well as externally with our property owners, making recommendations for improvements and maintenance work where required.
We are looking for people who have a practical and pragmatic approach alongside the ability to manage a busy and varied workload while maintaining a cool head. Some knowledge of property maintenance and management will go a long way (although we will support you as you build your knowledge and learn what you don't already know).
Dealing with people and their homes can be an emotive process. You'll need to exert good judgment, show empathy, be confident and calm under pressure, and be an open and honest communicator. Of course you'll need to continually build your property knowledge, but it's important that you make people feel safe in your hands by demonstrating integrity, understanding and trust.
APPLY IF YOU:
- Have more than 3 years of relevant customer service experience (some experience within the property sector would be advantageous but is not essential).
- Take personal ownership of your actions and decisions, and strive to improve and grow. You are not afraid to think outside the box and work outside your comfort zone in pursuit of learning and finding better ways to do things.
- Value honesty and integrity - you tackle challenging situations and conversations with bravery, kindness and empathy, and you are committed to doing the right thing, even when no one is watching.
- Communicate openly and are willing to acknowledge mistakes (when they inevitably happen!), accept the learning and move forward positively.
- Are resilient - you can stay focused when faced with a challenge, and have the will and drive to keep pushing through in spite of any set-backs.
- Thrive in a fast-paced, busy, and dynamic working environment, and enjoy getting involved with your team. You love to lift up the people around you and make a positive contribution to your peers.
- Have confidence working with a range of technology and have the ability to pick up systems and processes quickly, while maintaining exceptional attention-to-detail.
- Love company culture. At Umega it's our service and our culture that sets us apart. We truly believe in all our staff, and we ensure they are well equipped, supported, trained and developed to succeed in the heart of our business.
- A valid UK driving license is essential.
WHO WE ARE
Umega is a forward-thinking, fast-growing, busy and exciting property business. We hold high standards and work in a way that means our clients love dealing with us. We provide a great workplace and you'll love coming to work every day. You'll be valued, trusted, empowered and given the space to make mistakes, learn and grow. We want you to be with us for years, but understand that this won't necessarily be forever. We're dedicated to providing the support you need, so that when the time comes for you to leave Umega, you do so with a better understanding of what you want from life. At Umega we believe in bringing your whole self to work. We are committed to a culture of belonging where we accept each other for who we are and embrace your individuality. Even as we grow we continue to work together like one big family, and we'd love for you to be part of it!
WHAT'S IN IT FOR YOU?
- Be part of a vibrant, growing company of 60+ great people.
- 32 days Annual Leave (and more when you stay with us for 2 years or longer)
- Casual Dress
- Company Pension
- Enhanced Parental Leave
- Employee Discounts
- Flexible Mon-Fri Schedule
- Cycle to work scheme
- Enhanced Sick Pay
- Free tea, coffee, soft drinks fruit and regular treats
- Great social life
- Volunteering opportunities
- Regular performance reviews and 121 meetings
- and more!
Before you send us your application, take a look at our website and social media to find out more about working at Umega.
Full Time, Permanent Role Start date
- As soon as you are available - we can be flexible and we'll wait for the right person.
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,945.00 per year
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Private medical insurance
- Sick pay
- Work from home
Ability to commute/relocate:
- Edinburgh EH5 2DL: reliably commute or plan to relocate before starting work (required)
Hiring: Property Inspector in Edinburgh employer: Umega Lettings
Umega Home Repairs is an exceptional employer that values its team members by providing a supportive work culture and the tools necessary for success, including a company van and uniform. With a focus on employee growth and development, our Monday to Friday schedule allows for a healthy work-life balance, making it an ideal place for skilled technicians looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Hiring: Property Inspector in Edinburgh
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Umega Lettings.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Umega Lettings? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Umega Lettings's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Hiring: Property Inspector in Edinburgh
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Hiring: Property Inspector role at Umega Lettings, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Umega Lettings
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Umega Lettings operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Umega Lettings. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Umega Lettings.
