At a Glance
- Tasks: Manage and configure our innovative platform to support groundbreaking clinical research.
- Company: Join uMed, a forward-thinking tech company transforming healthcare.
- Benefits: Enjoy private health insurance, 25 days off, and flexible work options.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team making a real difference in patient care.
- Qualifications: Experience in healthcare tech and strong attention to detail required.
The predicted salary is between 40500 - 49500 £ per year.
Our Vision u Med seeks to be a cornerstone of the efforts to reduce the burden of disease for patients by radically reducing the barriers to knowledge creation.
Our Vision u Med seeks to be a cornerstone of the efforts to reduce the burden of disease for patients by radically reducing the barriers to knowledge creation.
Join us.
Our Culture
We are a group of trusting and inclusive individuals, who encourage, are creative and want to make a difference in the world.
We do not take ourselves too seriously and we love to tell a story.
We innovate, work hard and take risks but at the forefront is a joint mission to be part of groundbreaking research to ultimately advance and develop science to support those most in need.
What We Do
The process of conducting clinical research is incredibly expensive and time consuming, limiting our efforts to find answers to the world’s most important medical challenges. u Med is a clinical research network fit for the 21st century, underpinned by cutting edge technology that connects patients, electronic health data and research groups across the world.
Our rapidly growing network covers 90 GP sites in the UK representing over 2,000,000 patients with our first US healthcare system joining us this year bringing a further 5M patients. u Med was founded by an NHS doctor, supported by a world class board and backed by London and US based venture capital.
Life at u Med
No matter what an organisation is trying to achieve, success or failure is inextricably linked to the people within it.
For a young company, there is no redundancy, so this relationship is turned up to eleven.
Benefits
- Private Health Insurance to keep you covered
- Pension Plan to help you secure your future
- 25 days of paid time off for your well-deserved breaks
- Work From Home equipment budget for a comfortable working space
- Flexible Benefits platform tailored to your needs
• Enjoy your Birthday Day Off on us!
- Eye-test vouchers for Specsavers to look after your eyesight
- Coworking policy – catch up with the team as regularly as once a week
- Enhanced Parental Leave
Role Overview
The Platform Operations Specialist is responsible for the operational configuration, administration, and ongoing management of u Med's product platform.
Working closely with Product Managers, Engineering, Data, Compliance, and Operations, the Platform Operations Specialist ensures that new product capabilities, studies, customer configurations, and operational processes are implemented accurately, consistently, and efficiently, and in accordance with defined standards.
The role focuses on the activities required to operationalize the platform after software development is complete.
This includes configuring platform features, coordinating platform setup activities, validating configurations, managing operational product data, and supporting releases to ensure customers receive a reliable, high-quality service.
This is a hands‑on role suited to someone who enjoys understanding how complex systems work, has excellent attention to detail, and enjoys turning product requirements into well-configured operational solutions.
The Platform Operations Specialist is accountable for the accuracy, consistency, and quality of operational product configuration.
This role does not own product strategy, product priorities, software development, technical architecture, or people management.
Requirements
- Platform Configuration & Administration
- Configure and maintain the u Med platform to support new studies, product capabilities, and operational processes.
- Configure platform settings, workflows, communications, templates, questionnaires, reference data, and other configurable platform components.
- Ensure all platform configurations are implemented accurately, consistently, and in accordance with established standards.
- Review configuration requests for completeness and identify potential issues before implementation.
- Develop and maintain reusable configuration templates to improve consistency and reduce manual effort.
- Platform Delivery Support
- Work closely with Product Managers to translate product requirements into operational platform configurations.
- Coordinate operational activities required to support new studies, platform enhancements, and product releases.
- Validate platform configurations before release to ensure they meet business and quality expectations.
- Support release readiness by ensuring all required operational setup activities have been completed.
- Assist in investigating production issues where the root cause may relate to platform configuration rather than software defects
- Operational Excellence
- Continuously improve operational processes by identifying opportunities to simplify, standardize, and automate repetitive activities.
- Develop checklists, templates, and repeatable processes that improve quality, consistency, and implementation efficiency.
- Work with Product and Engineering to identify opportunities to automate manual configuration activities as the platform evolves.
- Monitor operational processes and recommend improvements that improve reliability and reduce operational risk.
- Documentation & Knowledge Management
- Develop and maintain comprehensive runbooks for all platform configuration activities.
- Create and maintain user guides, configuration documentation, and standard operating procedures.
- Ensure documentation remains current as the platform evolves.
- Promote knowledge sharing through documentation, training, and knowledge transfer activities, ensuring operational knowledge is not dependent on a single individual.
- Cross-functional Collaboration
- Work closely with the Product, Engineering, Data, Compliance, and Operations teams to coordinate platform operational activities.
- Ensure operational dependencies are identified and completed before releases.
- Communicate configuration progress, issues, and risks to the appropriate stakeholders.
- Support internal teams by providing product configuration expertise and operational guidance.
- Support continuous improvement initiatives across Product and Delivery.
- Quality & Compliance
- Ensure platform configurations comply with internal standards and regulatory requirements and defined operational processes.
- Maintain appropriate records of significant configuration changes where required.
- Follow established change management processes for production environments.
- Support audits by maintaining accurate operational documentation.
Essential Skills & Experience
- Experience working within healthcare, health technology, or other regulated industries.
- Experience configuring or administering Saa S or enterprise software platforms.
- Excellent attention to detail and a structured approach to operational work.
- Strong problem-solving and analytical skills, with the ability to investigate operational issues.
- Ability to understand business requirements and translate them into accurate platform configurations.
- Experience using configuration-driven software platforms.
- Strong documentation skills, with the ability to develop clear runbooks, user guides, and standard operating procedures.
- Excellent organisational and time management skills.
- Strong communication and collaboration skills, with the ability to work effectively across technical and non-technical teams.
- Experience working in Agile software delivery environments.
- Experience working in a startup or scale-up environment is desirable.
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Platform Operations Specialist in London employer: uMed
uMed is an exceptional employer that fosters a culture of trust, creativity, and inclusivity, making it an ideal place for those passionate about advancing medical research. With a competitive benefits package, including 25 days of holiday, fully remote working options, and opportunities for professional growth, employees are empowered to make a meaningful impact in the healthcare sector. Located in London, uMed offers a dynamic work environment where innovation thrives, and every team member's contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Operations Specialist in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like uMed.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at uMed.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like uMed, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Platform Operations Specialist in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at uMed.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at uMed.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to uMed. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at uMed. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at uMed
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research uMed’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
