Senior IT Support

Senior IT Support

• £48,750 – £55,750
• Pension – matched 5% contribution
• Healthcare
• 25 days’ leave + 8 Bank Holidays
• 100% office-based role – Monday to Friday

Location: Birmingham, West Midlands

Are you a Senior IT Support professional with experience in 3rd-line IT support, looking to work for a forward-thinking, growing, and financially secure business? If so, Umbilical Limited is working on an assignment seeking an experienced Senior IT Support professional to join a business that has grown from humble beginnings into a UK powerhouse.

Having recruited for this business on many occasions, I can honestly say they are a true investor in their employees, as well as having the financial capabilities to improve the business and operations to support growth.

This role will provide the ideal Senior IT Support professional with a varied and challenging opportunity, offering a healthy mix of high-level input while maintaining a direct approach with the IT team you will supervise.

The Senior IT Support role will be as follows:

• Provide frontline support for both hardware and software
• Oversee and maintain the company\’s IT infrastructure, including servers, networks, and cloud-based systems
• Manage internal software, including operating systems (Windows 10, Windows 11) and Windows Server 2016+
• This role will be more hardware-focused, covering infrastructure such as servers, storage arrays, networks, Microsoft servers, ERP system (Navision) licensing, VM software (virtual machines), hyper servers (facilitating VM connections across different servers), switches, wireless systems, and core infrastructure
• Supervise and lead a team of two 1st-line IT Support Technicians
• Ensure robust cybersecurity measures are in place to protect company data and IT systems from threats and breaches
• Manage and support general IT software, applications, and hardware across the business
• Manage relationships with third-party IT vendors, service providers, and consultants
• Plan and execute IT projects, upgrades, and improvements in line with business needs, providing proactive solutions to enhance IT efficiency and reliability
• Implement and monitor cybersecurity systems, including cyber monitoring solutions, and manage and maintain the Building Management System (BMS), Access Control systems, and CCTV infrastructure
• Identify and implement emerging technologies that can improve efficiency, automation, and business agility

The ideal Senior IT Support will have a combination of the following:

• Previous roles – 3+ years working in a 2nd/3rd Line Support Role or an MSP environment on both Hardware and Software issues
• Technical skills – Experienced in Microsoft systems, Office 365, managing & maintaining Windows infrastructure, 365 deployments, hyper servers, VMs, and CCNA (Cisco Certified Network Administrator)
• Sector experience – Open to any sector, including service, legal, tourism, transportation, manufacturing, engineering, retail or education
• Education – Experience over formal education
• Location – Must be based near the plant, as this is a five-day-per-week office-based role

The Benefits:

You will be rewarded with a fantastic remuneration package, with full autonomy to drive IT improvements and long-term prospects of becoming the IT Supervisor and leading the team.

How to apply:

Please click “apply” or for further information, please contact Ajay Bhella at Umbilical Limited, alternatively, please email me an up-to-date copy of your CV to ajay@umbilicaladvanced.com

Umbilical Limited is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience.

We do not discriminate based on age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.