At a Glance
- Tasks: Manage guest reservations and deliver exceptional customer service.
- Company: Join Umbel Hospitality, an award-winning group with a sustainable approach.
- Benefits: Enjoy staff discounts, meals on duty, and ongoing training.
- Other info: Flexible full-time and part-time shifts with great career progression opportunities.
- Why this job: Be the friendly face of hospitality and create memorable guest experiences.
- Qualifications: Previous experience in customer-facing roles and strong organisational skills.
The predicted salary is between 18900 - 23100 £ per year.
Founded by Simon Rogan, Umbel Hospitality is internationally recognised for its award-winning collection of restaurants and guest experiences. With locations across the UK and internationally, the group holds nine Michelin stars (ten, including Skof) and two Michelin Green Stars, renowned for its sustainable, farm-to-table approach. At Umbel, sustainability extends beyond our food. We're committed to creating an inclusive and supportive workplace where people feel respected, valued and empowered to develop their careers.
We are now looking for a friendly, professional and organised Receptionist to join our team in Cartmel. As one of the first points of contact for our guests, you will play a key role in delivering the exceptional service and hospitality that we are known for.
Key Responsibilities
- Managing guest reservations using our booking systems
- Welcoming guests and ensuring smooth check-in and check-out procedures
- Processing payments accurately
- Delivering outstanding customer service and handling guest enquiries
- Supporting the wider team to create exceptional guest experiences
About You
We're keen to hear from candidates who:
- Have previous experience in a reception, reservations or customer-facing role
- Are confident, organised and professional
- Have strong customer service skills
- Are comfortable using reservations or booking systems
- Enjoy working in a fast-paced hospitality environment
We're looking for a full-time and a part-time member of staff:
- Full-Time – 45 hours per week (5 days)
- Part-Time - 27 hours per week (3 days)
Shift patterns vary: 8:00 AM to 5:00 PM and 9:00 AM to 6:00 PM, Tuesday to Saturday (every other Sunday). Staff food is included whilst on shift.
Additional Benefits include:
- Paid Overtime
- Staff Discounts across our Group
- Meals on Duty
- Family discounted rate
- Bike2work scheme
- Calm App Premium membership
- Employee Assistance Programme
- Employee Referral Scheme
- Ongoing Training and Career Development
- Vast scope for career progression across our group
- Support with industry qualifications.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Andreea and the team look forward to hearing from you!
Receptionist in Grange-over-Sands employer: Umbel Restaurants
Rogan & Co is an exceptional employer, offering a unique opportunity to work in a Michelin Star environment where farm-to-table principles are at the forefront of our culinary ethos. Our supportive and ambitious team fosters a culture of respect and continuous learning, providing ample opportunities for professional growth and development. With a competitive salary, a four-day working week, and a range of employee benefits, including ongoing training and career progression, we ensure that our staff feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Grange-over-Sands
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Umbel Restaurants. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Umbel Restaurants
Don't be shy about reaching out to Umbel Restaurants directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Grange-over-Sands
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Umbel Restaurants and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Umbel Restaurants
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
