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- Tasks: Lead and mentor an IT support team while optimising service desk operations.
- Company: Join a fast-growing startup revolutionising IT Security with innovative SaaS solutions.
- Benefits: Enjoy generous annual leave, visa and health insurance, plus relocation support if needed.
- Why this job: This role offers career growth towards IT Manager and a fantastic work culture.
- Qualifications: Experience in L1/L2/L3 IT Support and strong skills in Microsoft 365, Azure, and Active Directory.
- Other info: Ideal for Team Leads or Senior Engineers looking to advance their careers.
The predicted salary is between 43200 - 72000 £ per year.
Must relocate to Abu Dhabi - Relocation is provided for candidates outside the UAE.
Our client is a rapidly growing startup at the forefront of IT Security innovation through their SaaS product suite. They are seeking a hands-on Engineer to lead and mentor the IT support team, driving process improvements, automation, and ensuring compliance with security standards. This role will be managing a team of 3 support engineers and optimising AI Agents.
In this role, you will focus on optimising service desk operations and wider IT Infrastructure, monitor SLAs, and maintain a lean, efficient structure while fostering continuous improvement. This role is suitable for someone currently working as a Team Lead, Senior Engineer or Support Desk Manager looking to develop their career toward an IT Manager position.
- Experienced with L1/L2/L3 IT Support
- Strong experience with Microsoft 365, Azure, and Active Directory
- Solid knowledge of Hardware and Networking
- Proficient in MDM Tools like Intune, Airwatch and Jamf, or similar
- Experience with Scripting languages like Bash, PowerShell, or similar
- Familiarity with Infrastructure and Network Security
- ITIL, CCNA, CompTIA, or similar - beneficial not essential
Career Development opportunities: IT Manager, genuinely great culture & environment, generous annual leave package, visa and health insurance for you and dependants, relocation package and support available if not already in the UAE.
Lead IT Infrastructure Engineer employer: UMATR
Contact Detail:
UMATR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in IT security and SaaS products. Being knowledgeable about the company's offerings will not only help you stand out during discussions but also demonstrate your genuine interest in their mission.
✨Tip Number 2
Network with professionals in the IT infrastructure field, especially those who have experience in leading teams. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples of process improvements or automation initiatives you've led, as this aligns closely with the job requirements.
✨Tip Number 4
Research the company culture and values to ensure you align with them. During interviews, be ready to articulate how your personal values and work ethic fit within their environment, as cultural fit is often a key consideration for employers.
We think you need these skills to ace Lead IT Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and infrastructure management. Emphasise your leadership skills and any experience with Microsoft 365, Azure, and Active Directory, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific achievements in your previous roles that demonstrate your ability to lead a team and optimise IT processes.
Showcase Relevant Skills: Clearly outline your technical skills, especially in scripting languages like Bash or PowerShell, and your familiarity with MDM tools. This will help you stand out as a candidate who can contribute immediately.
Highlight Career Development Goals: Mention your aspirations to grow into an IT Manager position. This shows that you are looking for a long-term commitment and are eager to develop within the company, aligning with their culture of career development.
How to prepare for a job interview at UMATR
✨Showcase Your Leadership Skills
As a Lead IT Infrastructure Engineer, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any mentoring experiences and how you’ve driven process improvements.
✨Demonstrate Technical Proficiency
Make sure to brush up on your knowledge of Microsoft 365, Azure, and Active Directory. Be ready to discuss specific projects where you utilised these technologies, as well as your experience with MDM tools and scripting languages like Bash or PowerShell.
✨Understand the Company Culture
Research the startup's culture and values. Since they pride themselves on a great work environment, think about how your personal values align with theirs. Be ready to share why you’re excited about working in a scale-up environment and how you can contribute to their culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world IT challenges. Prepare scenarios where you had to optimise service desk operations or manage SLAs effectively, and explain your thought process and outcomes.
