Nurse Manager, Crisis Services, 40 Hours, Days in Worcester

Exemption Status: Exempt

Hiring Range: $82,804.80 - $149,073.60 (Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.)

Schedule Details: Monday through Friday

Scheduled Hours: 8:00 to 4:00pm

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 71000 - 0671 CCS Worcester

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health – Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognises the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds.

Community Healthlink (CHL) is looking for a Full-time (37.5 hrs/wk) CSS Nurse Manager in Worcester County. Oversight of one program is Worcester and the other in Leominster.

The North County Crisis Stabilization Unit (CSU) serves clients who are admitted due to struggle with a mental health crisis often additionally struggling with substance abuse. Our clients enter the program with an evaluation and client history completed by a qualified clinician prior to admission. The CSU may be used as a diversion to prevent a hospitalisation or as a step‑down immediately following a psychiatric hospital discharge to assist the client in transitioning back into the community. The unit receives admissions 24 hours/day, 365 days/year depending on bed availability (13 beds) for clients who do not need hospital level of care and meet the unit’s admission criteria. Although a voluntary program, individuals must remain on the unit for the duration of their stay for safety and treatment purposes. Clients meet with a multi-disciplinary team to aid with following their individualised treatment plan and meet their treatment goals as well as psychiatric workup and medication evaluation.

This position offers an opportunity to join a dynamic, engaged, and caring team that is focused on supporting clients and staff in developing their potential.

Responsibilities

• Provides leadership and supervision of nursing personnel to ensure ANA professional nursing standards of practice and code of ethics are followed and exhibited by the nursing team members.
• Oversight of Medication Opiod Use Disorder (MOUD) protocol across programs.
• Provides direct nursing care to clients in these programs as needed.
• Provides individual supervision and documentation of the discussion for all nurses under their management.
• Attends all program related staff meetings and supports nurse attendance at these meetings.
• Ensures nursing staff completes all annual required CHL trainings.
• Ensures nursing team is aware of how to access agency policies and procedures on the HUB. Ensures any updates are reviewed with the team.
• Identifies educational opportunities for the nursing team and collaborates with staff education to develop and facilitate training sessions as needed.
• Assists in the development of new policies and procedures as needed to ensure client safety.
• Collaborates with other nurse leaders in the agency to aide in the development/improvement of nursing care related work flows and protocols.
• Ensures areas in need of quality improvement are being identified and addressed.
• Utilises the Idea System and Lean philosophy towards process improvement, and quality client care.
• Follows CHL True North and educates nursing team regarding True North.
• Functions as a member of management team, attending management meetings as required.
• Actively participates in professional groups and committees within CHL such as Nurse Leadership Meeting, Infection Control Committee, CSDPP and others which are of interest that will aid in professional development and collaboration with peers.
• Responds to all medical and mental health emergencies and assists the medical/clinical team as needed.
• Develops strong collaborative relationships with members of management team, staff, peers, physicians and other providers in the community.
• Responsible for management and development of nursing schedules for all care areas supported by this role.
• Reviews work schedule within Kronos and approves bi-weekly timecard.
• Reviews requests for time off (i.e. vacation/medical leave).
• Collaborates with HR as needed.
• Provides direct nurse care to patients as needed.
• Acts as a mentor to the nursing team, provides constructive criticism, training as needed and completes annual performance reviews.
• Uses quality improvement techniques and strategies to implement change and improvements and areas which impact client care.
• Assists the nursing team in care areas with identifying supply needs and maintaining any medical equipment and supplies.
• Fosters and supports diverse views and perspectives, demonstrates Standards of Respect with all clients and team members.
• Assists in maintaining an environment of professionalism, respect, tolerance, civility and acceptance to all clients, team members and visitors.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Qualifications

• Licensed as a Registered Nurse in Massachusetts.
• Bachelor's Degree in nursing is preferred.
• Minimum of two years’ experience in behavioural health/nursing services.
• Experience using electronic medical records, MassPAT.
• Must be able to pass a CORI background check.
• Current valid US‑issued driver's license and ability to provide registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle.

All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services.

Community Healthlink is an affirmative action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.