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- Tasks: Lead and innovate in pharmacy services, focusing on business growth and customer satisfaction.
- Company: Join UMass Chan Medical School, a leader in health education and research.
- Benefits: Enjoy competitive pay, professional development opportunities, and a collaborative work environment.
- Why this job: Make a real impact in healthcare while working with a dynamic team dedicated to excellence.
- Qualifications: Experience in pharmacy management and business development is essential.
- Other info: This role offers a chance to shape the future of clinical pharmacy services.
The predicted salary is between 72000 - 108000 £ per year.
Under the general direction of the Managing Director, Health Systems Solutions or designee, the Executive Director (ED) of Clinical Pharmacy Services (CPS) is responsible for providing leadership, direction, and guidance across all pharmacy programs, including sales, business development, service delivery, consulting, and product development.
This position primarily formulates and implements new business development strategies, marketing, and sales efforts to achieve revenue and margin growth aligned with the strategic plan of UMass Chan and ForHealth Consulting. The ED acts as the main customer liaison, developing, maintaining, and increasing customer satisfaction.
The role involves monitoring and addressing emerging business issues, ensuring the integrity and effectiveness of CPS programs, and maintaining existing business lines through ongoing evaluation and process improvements. Overall, the ED manages a diverse portfolio of contracts and staff, ensuring quality service delivery and prioritising customer satisfaction.
Exec Dir, Clinical Pharmacy Services employer: UMass Chan Medical School
Contact Detail:
UMass Chan Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exec Dir, Clinical Pharmacy Services
✨Tip Number 1
Network with professionals in the healthcare and pharmacy sectors. Attend industry conferences or local meetups to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 2
Research UMass Chan Medical School and ForHealth Consulting thoroughly. Understanding their mission, values, and recent initiatives will help you tailor your conversations and demonstrate your genuine interest in the organisation.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the goals of Clinical Pharmacy Services. Be ready to share specific examples of how you've successfully led teams and improved customer satisfaction in previous roles.
✨Tip Number 4
Stay updated on current trends in clinical pharmacy and healthcare business development. Being knowledgeable about emerging issues will allow you to engage in meaningful discussions during interviews and showcase your expertise.
We think you need these skills to ace Exec Dir, Clinical Pharmacy Services
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Exec Dir, Clinical Pharmacy Services position. Make sure you understand the responsibilities and expectations, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your leadership experience in pharmacy services, business development, and customer relations. Use specific examples to demonstrate how you've successfully managed similar responsibilities in the past.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving clinical pharmacy services. Address how your vision aligns with UMass Chan's strategic goals and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an executive role.
How to prepare for a job interview at UMass Chan Medical School
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Executive Director role and its responsibilities. Familiarise yourself with UMass Chan Medical School's mission and how Clinical Pharmacy Services fits into their overall strategy.
✨Showcase Leadership Experience
Be prepared to discuss your previous leadership roles and how they relate to managing diverse teams and contracts. Highlight specific examples where you've successfully implemented business development strategies or improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emerging business issues. Prepare scenarios from your past experiences where you had to navigate challenges in service delivery or consulting.
✨Demonstrate Customer-Centric Thinking
Since the role involves acting as the main customer liaison, be ready to discuss how you've previously maintained and increased customer satisfaction. Share examples of how you've built relationships and addressed client needs effectively.
