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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a fantastic first impression.
- Company: Umami World Kitchen, where global flavours meet stylish dining.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Join a vibrant team and be the face of an exciting culinary experience.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Perfect for outgoing individuals passionate about hospitality.
The predicted salary is between 18000 - 24000 £ per year.
Welcome to Umami World Kitchen, where global flavours collide in the most delicious way possible. Think of us as your culinary passport - no jet lag, just 100+ mouthwatering dishes from every corner of the globe. From Chinese dim sum to Italian classics, Indian spices to Malaysian street food, we’ve got it all under one seriously stylish roof.
About the Role
We are looking for a friendly and professional Restaurant Receptionist to be the first point of contact for our guests. In this role, you will manage reservations, greet customers, and ensure an excellent first impression while supporting the front-of-house team.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Manage reservations, handle booking inquiries, and ensure an efficient seating arrangement.
- Answer phone calls, take reservations, and respond to customer inquiries.
- Maintain a clean and organized reception area.
- Assist guests with their needs, including guiding them to their tables and addressing any special requests.
- Process guest check-ins and ensure that all necessary information is recorded.
- Handle customer complaints or concerns promptly and professionally.
- Assist the front-of-house team with administrative tasks as needed.
Key Requirements
- Previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
- Strong interpersonal and communication skills.
- Ability to handle reservations, phone inquiries, and guest requests in a professional manner.
- Organizational skills to manage multiple bookings and ensure smooth service.
- Proficiency with reservation systems and basic office software.
- Ability to work under pressure in a fast-paced environment.
- A friendly, approachable, and positive attitude.
What We Offer
- Competitive salary and benefits.
- Opportunities for career growth and development.
- A supportive and dynamic work environment.
If you’re an outgoing individual with a passion for hospitality, we’d love to hear from you!
Receptionist - Leicester employer: UMAMI
Contact Detail:
UMAMI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Leicester
✨Tip Number 1
Make sure to research Umami World Kitchen before your interview. Knowing about their global menu and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your greeting and customer service skills. As a receptionist, you'll be the first face guests see, so being warm and welcoming is key. Role-play with a friend to get comfortable!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team dynamics at Umami World Kitchen.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the Umami family.
We think you need these skills to ace Receptionist - Leicester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and approachable side of you that fits perfectly with our Umami World Kitchen vibe.
Tailor Your Experience: Make sure to highlight any previous experience in customer service or as a receptionist. We love seeing how your skills can contribute to creating an excellent first impression for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Umami World Kitchen.
How to prepare for a job interview at UMAMI
✨Know the Menu Inside Out
Familiarise yourself with Umami World Kitchen's diverse menu. Being able to discuss dishes and recommend options shows your enthusiasm for the role and helps you connect with guests.
✨Practice Your Greeting
As the first point of contact, your greeting sets the tone for the guest experience. Practice a warm and professional welcome that reflects the restaurant's vibe. A friendly smile goes a long way!
✨Showcase Your Organisational Skills
Prepare to discuss how you've managed reservations or handled busy periods in previous roles. Highlight specific examples that demonstrate your ability to stay organised and calm under pressure.
✨Be Ready for Customer Scenarios
Think about potential customer complaints or special requests you might encounter. Prepare responses that show your problem-solving skills and commitment to excellent service.