At a Glance
- Tasks: Manage the reception area, answer calls, emails, and assist guests with reservations.
- Company: Join a vibrant restaurant team focused on exceptional customer service.
- Benefits: Flexible hours, friendly work environment, and opportunities for growth.
- Other info: Supportive team atmosphere with chances to develop your skills.
- Why this job: Be the face of the restaurant and create memorable experiences for guests.
- Qualifications: Basic PC skills, effective communication, and a passion for customer satisfaction.
The predicted salary is between 26130 - 31936 £ per year.
The main purpose of the role is to be responsible for the reception area including answering the telephone, emails and taking reservations. To ensure that guests’ needs are met where possible and to assist with the general running and control of the FOH Team.
Duties & Responsibilities:
- Be professional and presentable at all times.
- Greets and seats guests accordingly.
- Perform daily opening and closing duties accordingly.
- Provide standardised and basic restaurant services to guests by face to face or over the phone.
- Be polite and helpful while greeting customers at the reception.
- Use professionalism whilst speaking with guests over the phone to answer queries/take bookings.
- Take roaster to maintain the cleanliness of the washroom and top-up all supplies to their par stock.
- Report to management on duty if any further inquiry or complaint is received from customers which needs immediate attention for our feedback.
- Demonstrate a strong team-working spirit by supporting colleagues when required and contributing to the smooth and efficient operation of the restaurant throughout service.
- Ensure pagers are charged at all times.
- Administer all reservations, cancellations and no-shows in line with company policy.
Qualifications:
- Basic PC knowledge and familiarity with electronic equipment.
- Effective communication and time management skills.
- A good standard of spoken and written English is required to communicate effectively with guests and colleagues.
- Very high customer satisfaction skills.
Receptionist in Gloucester employer: Umami
At Umami World Kitchen, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity in culinary experiences. As a Kitchen Assistant, you'll benefit from competitive pay, comprehensive training, and ample opportunities for career advancement within our dynamic kitchen team, all while working in a stylish environment that inspires creativity and collaboration. Join us to embark on a rewarding journey where your contributions are valued, and every day brings new flavours and learning experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Gloucester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Umami. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Umami
Don't be shy about reaching out to Umami directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Gloucester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Umami and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Umami
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
