At a Glance
- Tasks: Lead the front-of-house team and ensure exceptional guest experiences.
- Company: Join a respected and growing hospitality brand with a dynamic team.
- Benefits: Competitive salary, career growth, training opportunities, and staff meals.
- Other info: Flexible hours and a positive team culture await you!
- Why this job: Make a real impact in a fast-paced dining environment while developing your leadership skills.
- Qualifications: Experience in FOH leadership and strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
About the Role
We are looking for a motivated and experienced FOH Section Lead to join our new team.
This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment.
As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.
Key Responsibilities
- Lead and supervise FOH staff, ensuring smooth and efficient service.
- Provide excellent customer service, handling guest inquiries and special requests professionally.
- Train and mentor team members to uphold service standards.
- Oversee table management, reservations, and seating arrangements.
- Work closely with the BOH (Back of House) team to ensure seamless coordination.
- Promote upselling of menu items, specials, and beverages to enhance guest experience.
- Handle guest complaints and resolve service issues quickly and efficiently.
- Maintain cleanliness and organization of dining areas, bar, and service stations.
- Ensure all FOH operations comply with health, safety, and hygiene regulations.
- What We’re Looking For
- Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
- Strong customer service and communication skills.
- Ability to lead and motivate a team in a fast-paced environment.
- Excellent organizational and multitasking abilities.
- Knowledge of POS systems and restaurant billing procedures.
- A proactive and problem-solving mindset.
- Flexibility to work evenings, weekends, and holidays as needed.
What We Offer
- Competitive salary and benefits package.
- Career growth and training opportunities.
- A positive and dynamic team environment.
- Staff meals
- The chance to work with a respected and growing hospitality brand.
- #J-18808-Ljbffr
FOH Section Leader employer: Umami
At Umami World Kitchen, we pride ourselves on being an exceptional employer that values teamwork and personal growth. Our kitchen assistants benefit from competitive salaries, comprehensive training, and a vibrant work culture that celebrates global cuisine. Located in Telford, our supportive environment encourages culinary creativity and offers ample opportunities for career advancement in the fast-paced world of food service.
