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- Tasks: Support international students in adapting to life and studies in the UK.
- Company: UM Education provides a holistic experience for international students, ensuring their well-being and success.
- Benefits: Enjoy a hybrid work model with flexible remote options and a supportive team environment.
- Why this job: Make a real impact on students' lives while working in a culturally diverse setting.
- Qualifications: Fluent in English and Mandarin, with experience in student support or customer service.
- Other info: Join a reputable institution accredited for high standards in student care.
The predicted salary is between 28800 - 48000 £ per year.
UM Education, founded in 2018, focuses on providing a holistic education experience for international students in the UK. With a commitment to student well-being and academic success, UM Education ensures that every aspect of a student's time in the UK is meaningful and enjoyable. The institution is AEGIS (Gold) and BSA accredited, reflecting its dedication to high standards in student care.
About the Role:
UM Education is seeking a dedicated International Student Assistant to support our students as they adapt to life and study in the UK. This full-time hybrid role combines on-site interaction with flexible remote work. You’ll play a key role in providing day-to-day support, ensuring students feel safe, confident, and cared for during their educational journey.
Key Responsibilities:
- Assist international students with daily tasks and personal support needs
- Help facilitate a smooth transition into UK academic and social life
- Communicate regularly with students and their families
- Collaborate with internal teams and external partners
- Uphold safeguarding protocols and ensure student well-being
Who You Are:
- Fluent in English and Mandarin (verbal and written)
- Experienced in student support, customer service, or similar roles
- Knowledgeable about the UK education system and safeguarding practices
- A strong communicator with cross-cultural sensitivity
- Able to work both independently and as part of a team
- Flexible and adaptable — we work around student and client schedules
Contact Detail:
UM Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Student Manager
✨Tip Number 1
Familiarise yourself with the UK education system and its cultural nuances. Understanding how international students navigate their studies and social life in the UK will help you connect better with them during interviews.
✨Tip Number 2
Highlight any experience you have in student support or customer service roles. Be ready to share specific examples of how you've helped individuals adapt to new environments, as this will demonstrate your capability for the role.
✨Tip Number 3
Brush up on your Mandarin language skills if it's not your first language. Being fluent in both English and Mandarin is crucial for this position, so practice speaking and writing to ensure you're confident during the interview.
✨Tip Number 4
Prepare to discuss safeguarding protocols and your understanding of student well-being. This role places a strong emphasis on student care, so being knowledgeable about these practices will set you apart from other candidates.
We think you need these skills to ace International Student Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the International Student Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in student support or customer service roles. Provide specific examples of how you've helped students adapt to new environments or overcome challenges.
Showcase Language Skills: Since fluency in English and Mandarin is essential, make sure to clearly state your language proficiency in your application. If possible, include examples of how you've used these languages in a professional context.
Demonstrate Cultural Sensitivity: In your application, discuss your understanding of cross-cultural communication and sensitivity. Share experiences that illustrate your ability to work effectively with diverse groups, which is crucial for supporting international students.
How to prepare for a job interview at UM Education
✨Show Your Cultural Sensitivity
As the role requires working with international students, it's crucial to demonstrate your understanding of different cultures. Share examples from your past experiences where you successfully navigated cross-cultural interactions.
✨Highlight Relevant Experience
Make sure to discuss any previous roles in student support or customer service. Be specific about how your experience aligns with the responsibilities of assisting students in adapting to life in the UK.
✨Demonstrate Communication Skills
Since the position involves regular communication with students and their families, showcase your verbal and written communication skills. Prepare to discuss how you would handle various scenarios involving students' concerns.
✨Familiarise Yourself with UK Education
Brush up on your knowledge of the UK education system and safeguarding practices. Being able to discuss these topics confidently will show your commitment to supporting students effectively.
