Mid-Market CSM: Drive Retention & Expansion in AI/YOLO

Mid-Market CSM: Drive Retention & Expansion in AI/YOLO

Full-Time 50000 - 65000 Β£ / year (est.) No working from home possible
Ultralytics

At a Glance

  • Tasks: Manage mid-market accounts, drive renewals, and identify growth opportunities.
  • Company: Ultralytics, a leading AI company based in Greater London.
  • Benefits: Competitive salary, flexible working hours, and career advancement opportunities.
  • Other info: Work in a fast-paced environment with a focus on innovation and collaboration.
  • Why this job: Join a dynamic team and make a real impact in the AI industry.
  • Qualifications: Strong communication skills and experience in customer success or account management.

The predicted salary is between 50000 - 65000 Β£ per year.

Ultralytics, based in Greater London, is looking for a Mid-Market Customer Success Manager to manage a portfolio of approximately 80 mid-market accounts generating ~$2M ARR. You will hold renewal conversations and identify growth opportunities, working closely with account executives and other departments.

This role requires technical credibility, self-sufficiency, and the ability to manage multiple accounts effectively. Successful candidates can articulate the technology's value and drive customer impact.

Mid-Market CSM: Drive Retention & Expansion in AI/YOLO employer: Ultralytics

At Ultralytics, we pride ourselves on being an exceptional employer that fosters a culture of relentless innovation and collaboration. As the Head of Finance (Interim), you'll not only play a pivotal role in shaping our financial strategy during a critical growth phase but also enjoy a dynamic work environment that values excellence, creativity, and personal development. With competitive salaries, equity packages, and generous time off, we empower our team members to thrive while making a meaningful impact in the AI space.

Ultralytics

Contact Details:

Ultralytics Recruitment Team

We think you need these skills to ace Mid-Market CSM: Drive Retention & Expansion in AI/YOLO

Customer Success Management
Account Management
Renewal Conversations
Growth Opportunity Identification
Technical Credibility
Self-Sufficiency
Multi-Account Management