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For Companies At a Glance
- Tasks: Lead customer success initiatives and guide businesses in using our AI solutions.
- Company: Ultralytics is a fast-growing startup revolutionising computer vision technology.
- Benefits: Enjoy 24 days paid vacation, flexible work options, and a MacBook Air.
- Why this job: Make a real-world impact while owning your projects in a global team.
- Qualifications: 3-7 years in Customer Success or Account Management, with strong communication skills.
- Other info: Join us to redefine AI boundaries and contribute to meaningful tech advancements.
The predicted salary is between 36000 - 60000 £ per year.
Your mission
What you\’ll do
We’re looking for aCustomer Success to join our Growth team and lead the way in helping customers realize the full value of Ultralytics’ computer vision solutions.
You’ll act as a trusted advisor, guiding businesses of all sizes — from fast-moving startups to global enterprises — through their journey with YOLO, while working cross-functionally with Product, Engineering, Sales, and Marketing. Your mission: to empower customers to succeed, drive adoption, and ensure every interaction adds value.
Key responsibilities include:
- Champion our customers: Build strong, lasting relationships and guide them from onboarding to expansion.
- Drive adoption & enablement: Train technical and non-technical teams, helping them extract full value from our tools.
- Be the customer voice: Share feedback, surface pain points, and help influence our roadmap with real insights.
- Track success: Monitor and optimize key metrics including GRR, NRR, CSAT, and NPS.
- Collaborate to grow: Partner with Sales to identify upsell/renewal opportunities and expand customer accounts.
- Solve problems fast: Troubleshoot blockers and coordinate with Solutions Engineering to ensure resolution.
- Systematize success: Help build out scalable processes, playbooks, and automation that raise our CS game.
- Create and contribute: Develop customer-facing resources, campaigns, and case studies that drive success at scale.
- Level up the team: Be proactive in improving how we work, using your experience and curiosity to refine how we serve customers.
Your profile
Preferred skill set:
- 3–7 years of experience in Customer Success, Account Management, or a similar role in a SaaS or AI/ML company.
- Track record of managing high-value customer relationships and driving retention and expansion.
- Strong communication and relationship-building skills with both technical and business stakeholders.
- Experience with onboarding, lifecycle management, and customer health monitoring.
- Proactive, resourceful, and highly organized with the ability to prioritize in a fast-paced environment.
- Analytical mindset and comfort working with KPIs, dashboards, and tools like HubSpot, Notion, and Excel.
- Ability to simplify complex topics and guide customers with varying levels of technical expertise.
- A growth-oriented attitude and desire to continuously improve processes and deliverables.
Bonus points:
- Familiarity with Ultralytics YOLO, computer vision, or machine learning concepts.
- Experience with HubSpot CRM, automation workflows, and lifecycle email sequences.
- Knowledge of Python for lightweight automation or integrations.
- Understanding of RevOps or sales processes from a CS perspective.
Why us?
Why join us:
- Real-world Impact: Our tools power over1 billion daily usages across industries like robotics, healthcare, manufacturing, and defense. With100,000 GitHub stars and80 million downloads, you’ll contribute to tech that’s shaping the world.
- True ownership: As a fast-growing startup, we give you the space to lead, innovate, and own your outcomes. Every idea matters. Every contribution counts.
- Global team: Work and collaborate with talent worldwide, and make your mark in a flexible environment designed for results.
- Grow fast, learn always: From open-source to enterprise, you’ll gain hands-on experience, and the chance to lead projects from start to finish that challenge and inspire you.
Compensation and Benefits:
- Competitive salary, depending on experience and location.
- Time Off: 24 days paid vacation, your birthday off, plus local holidays.
- Home set up Allowance ($550).
- A MacBook Air as your work device.
- Flexible work environment with hybrid and remote options.
- The candidate must be eligible to work as an independent contractor in their home country (handbook for more detail).
Ultralytics Handbook:
Comprehensive guide to our company’s mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics\’ core principles.
If you’re passionate about redefining the boundaries of AI and eager to make a significant impact through customer success, Ultralytics is the place for you.
Come join us, and let\’s build something amazing together!
Ultralytics is an equal opportunity employer and is committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
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Customer Success employer: Ultralytics
Contact Detail:
Ultralytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success
✨Tip Number 1
Familiarise yourself with Ultralytics' YOLO and computer vision concepts. Understanding the products you'll be supporting will not only boost your confidence but also help you communicate effectively with customers.
✨Tip Number 2
Network with current or former employees in Customer Success roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific metrics like GRR, NRR, CSAT, and NPS. Being able to talk about how you've influenced these metrics in past roles will demonstrate your analytical mindset and experience in driving customer success.
✨Tip Number 4
Showcase your proactive problem-solving skills. Be ready to share examples of how you've tackled challenges in previous positions, especially in fast-paced environments, as this aligns with the role's requirements.
We think you need these skills to ace Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, especially within SaaS or AI/ML companies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with Ultralytics' mission. Mention specific experiences where you've driven customer adoption and built strong relationships.
Showcase Relevant Skills: Emphasise your analytical mindset and familiarity with tools like HubSpot and Excel. Provide examples of how you've used these tools to track success metrics or improve processes in previous roles.
Demonstrate Problem-Solving Abilities: Include examples in your application that showcase your ability to troubleshoot issues and coordinate solutions effectively. Highlight any experience you have with onboarding and lifecycle management.
How to prepare for a job interview at Ultralytics
✨Understand the Product
Before your interview, make sure you have a solid understanding of Ultralytics' computer vision solutions, particularly YOLO. Familiarise yourself with how these tools can benefit customers and be prepared to discuss specific use cases.
✨Showcase Relationship-Building Skills
Be ready to share examples from your past experiences where you've successfully built and maintained customer relationships. Highlight your ability to communicate effectively with both technical and non-technical stakeholders.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in previous roles. Think of specific instances where you identified a problem, collaborated with others, and implemented a solution that benefited the customer.
✨Familiarise Yourself with Key Metrics
Since tracking success is crucial for this role, brush up on key performance indicators like GRR, NRR, CSAT, and NPS. Be ready to explain how you've used these metrics to drive customer success in your previous positions.
