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For Companies At a Glance
- Tasks: Engage and support 200+ SaaS accounts, ensuring customer success and satisfaction.
- Company: Join a leading AI company redefining the future of vision technology.
- Benefits: Competitive salary, flexible hours, 24 vacation days, and top-notch gear.
- Other info: Dynamic London hub focused on collaboration and personal growth.
- Why this job: Be part of a fast-growing team making a real impact in AI.
- Qualifications: 1-3 years in customer-facing roles, with experience in SaaS or technical products.
The predicted salary is between 28800 - 43200 £ per year.
As the creators of the world's leading Ultralytics YOLO models, we empower millions of developers, researchers, and companies worldwide to build state-of-the-art computer vision applications. Following our $30M Series A round, we're expanding rapidly across our global hubs in London, Madrid, and Shenzhen. This is an opportunity to join a fast-scaling, high-performance team that's redefining the future of vision AI, where ambition meets impact, and ideas become reality.
Looking for your first role in Customer Success? This could be the role for you, as a Customer Success Representative, you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using Ultralytics YOLO across their products and workflows. Your mission is to keep customers engaged, supported, and confident in their use of our tool, so they stay and grow with us.
You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. Working from our London hub, you'll partner closely with our CS Enterprise team and Account Executives, who own strategic enterprise relationships. You’ll ensure clean operations, proactive risk management, and smooth execution, while identifying and escalating signals of expansion opportunities for AEs to pursue.
This role is ideal for a highly organized, proactive operator with 1-3 years of customer-facing experience in SaaS or technical products, who’s comfortable with detail, responsive communication, and translating technical questions into clear, actionable solutions.
- Monitor and act on customer health metrics, usage trends, and churn risks.
- Maintain accurate account data, timelines, and activities in HubSpot and related tools.
- Triage, prioritize, and follow through on support issues, coordinating with Support and CS Enterprise.
- Standardize routine processes (renewal prep, QBR inputs, usage reports) for your account set.
- Use dashboards to track portfolio performance and flag anomalies early.
- Partner closely with Account Executives on enterprise accounts to align on strategy and next steps.
- Direct customers to the right channels (from community discussions to GitHub issues) to unblock adoption.
- Contribute to internal knowledge bases and FAQs that reduce repeat questions and support load.
1-3 years in Customer Success, SDR, or customer-facing roles in SaaS or technical products. Experience managing a large book of business (200+ accounts) with a focus on retention and satisfaction. Proficiency with CRM tools (ideally HubSpot) and structured workflows for tasks, notes, and reporting. We're driven by hard work, ambition, and resilience — building fast, learning constantly, and delivering measurable impact. See collaboration as the foundation for meaningful progress.
Compensation and benefits:
- Competitive salary: Work with passionate builders in one of our global hubs.
- Flexible working hours: Generous time off: 24 vacation days, your birthday off, plus local holidays.
- Work on cutting-edge AI projects that power millions of devices.
- Gear: Brand-new Apple MacBook Air/Pro, Apple Studio Display, and AirPods Pro 3.
- Dedicated budget for personal and professional growth.
This role is on-site at our London hub. Applicants must have legal authorization to work in the country of application. We're an in-office team that values daily collaboration, energy, and connection. Being together helps us move faster, learn from one another, and celebrate wins as they happen.
Pensions Client Services Representative in City of London employer: Ultralytics
Contact Detail:
Ultralytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Client Services Representative in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how they use their tools and think about how you can contribute to their success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Pensions Client Services Representative, you'll need to translate technical jargon into clear solutions. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and being part of the exciting journey ahead.
We think you need these skills to ace Pensions Client Services Representative in City of London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share any relevant experiences where you’ve gone above and beyond to support clients, as this will resonate with our mission.
Be Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points if necessary to highlight your skills and experiences, especially those related to managing accounts and customer retention.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Pensions Client Services Representative role. Mention your familiarity with tools like HubSpot and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ultralytics
✨Know Your Stuff
Before the interview, make sure you understand the Ultralytics YOLO models and how they fit into customer success. Brush up on your knowledge of SaaS products and be ready to discuss how you can help clients maximise their use of these tools.
✨Show Your Organisational Skills
Since this role involves managing a large portfolio of accounts, be prepared to share examples of how you've successfully organised and prioritised tasks in previous roles. Highlight any experience with CRM tools like HubSpot, as this will show you're ready to hit the ground running.
✨Demonstrate Proactive Problem-Solving
Think of specific instances where you've identified potential issues before they became problems. Discuss how you triaged support issues or improved processes in past roles. This will showcase your proactive approach, which is crucial for customer retention.
✨Emphasise Team Collaboration
This role requires close collaboration with Account Executives and other teams. Be ready to talk about how you've worked effectively in teams before, sharing examples of how you contributed to collective goals and supported your colleagues.