At a Glance
- Tasks: Manage relationships with top customers and help them succeed with YOLO AI technology.
- Company: Join Ultralytics, a leader in AI innovation and computer vision.
- Benefits: Competitive pay, equity options, generous time off, and a hybrid work model.
- Other info: Dynamic team culture focused on innovation and collaboration.
- Why this job: Make a real impact in the AI space while working with Fortune 500 companies.
- Qualifications: 3-5 years in customer success or account management with technical credibility.
The predicted salary is between 70000 - 85000 £ per year.
About Ultralytics: At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team.
Who we are: At Ultralytics, we're on a mission to simplify AI for everyone. As the creators of the world's leading Ultralytics YOLO models, we empower millions of developers, researchers, and companies worldwide to build state-of-the-art computer vision applications. Following our $30M Series A round, we're scaling our enterprise function from our NYC hub, alongside teams in London, Madrid, and Shenzhen. This is an opportunity to join a fast-scaling, high-performance team redefining the future of vision AI — where ambition meets impact, and ideas become reality.
About the role: As Enterprise Customer Success Manager, you'll own relationships with Ultralytics' most strategic customers and help them realize measurable value from YOLO in production. You'll manage 30–40 enterprise and high-value mid-market accounts across onboarding, deployment, adoption, expansion, and renewal. The CS function, playbooks, and operating rhythm are already established. Your book is yours. You'll work closely with Account Executives, Solution Engineers, Product, and Engineering to guide customers through technically complex computer vision deployments and drive net dollar retention.
What you'll do:
- Own the full customer lifecycle from contract signature through renewal and expansion.
- Lead onboarding with Solution Engineers and drive customers toward their first production deployment.
- Build account plans, stakeholder maps, success plans, and mutual action plans for strategic customers.
- Drive net dollar retention by leading renewal conversations and identifying expansion opportunities.
- Surface new use cases, business units, geographies, and deployment opportunities with your AE partner.
- Discuss model architecture, deployment patterns, APIs, and computer vision use cases credibly with technical buyers.
- Use Ultralytics documentation and YOLO guides to support customer outcomes.
- Run QBRs, technical reviews, executive check-ins, and adoption conversations independently.
- Track account health, risks, product usage, value realization, and renewal forecasts in the CRM.
- Partner with AEs on joint account planning, commercial strategy, and expansion handoffs.
- Partner with SEs on technical depth, deployment blockers, and solution alignment.
- Share escalations, roadmap feedback, and customer insights with Product and Engineering.
- Communicate clearly across the organization as the conduit between customers and Ultralytics.
What success looks like:
- 60 days: Fully onboarded across your book, with every account health-scored and at-risk customers supported by a clear action plan.
- 90 days: Running QBRs and technical reviews independently, surfacing expansion signals, and forecasting renewals due within six months.
- 180 days: Owning your book end-to-end, including renewal negotiations, NDR performance, leading indicators, and playbook improvements.
Skills and experience:
- 3–5 years of customer-facing experience in technical customer success, solutions engineering, account management, or SaaS.
- Experience managing enterprise or high-value mid-market customers through complex, multi-stakeholder deployments.
- Technical credibility with ML engineers and technical buyers; you can discuss architecture without bluffing.
- Familiarity with developer-facing products, APIs, open source, ML/AI, cloud platforms, or computer vision.
- Ability to translate technical value into measurable business outcomes for budget owners.
- Strong commercial judgment and confidence leading renewal, expansion, and value conversations.
- Proven ability to build trust with skeptical customers without overselling.
- Experience using CRM and customer success tools such as Salesforce, HubSpot, Gainsight, or equivalent.
- Excellent written and verbal communication, discovery, presentation, and executive relationship skills.
- Comfort operating independently without a large implementation or onboarding team behind you.
- Fluency in English; additional language skills and international experience are welcome.
- Familiarity with Ultralytics YOLO, computer vision workflows, or edge deployment is strongly preferred.
Why this role:
- Real product pull: YOLO is one of the world's most widely used computer vision technologies, and customers need help turning adoption into value.
- True enterprise accounts: Work with Fortune 500 companies and category leaders across manufacturing, logistics, retail, pharmaceuticals, and beyond.
- Aligned incentives: Own renewals, earn on uplift, and share in expansion success with your AE partner.
- Established foundation: Plug into existing CS frameworks while helping shape how the function scales globally.
- Meaningful technical impact: Help customers build production systems using Ultralytics solutions across the vision AI ecosystem.
What this role isn't: This isn't a CSM seat at a large SaaS company with professional services, onboarding specialists, TAMs, and renewal managers doing the heavy lifting. There's no oversized support cast. This is for someone who wants to own a book, run it commercially, and be the technical voice in the room.
Cultural fit: At Ultralytics, we set bold goals and execute with speed, precision, and teamwork. We’re driven by hard work, ambition, and resilience — building fast, learning constantly, and delivering measurable impact. You’ll thrive here if you:
- Take ownership and deliver results with focus and accountability.
- Combine strategic thinking with hands‑on execution.
- Value excellence, grit, and creativity in equal measure.
- Communicate directly, learn quickly, and act with urgency.
- Treat customers and colleagues with respect while holding a high bar.
Compensation and benefits: We reward excellence and impact — not just tenure or title.
- Competitive compensation: Competitive compensation packages.
- Equity package: Our success is yours too.
- Hybrid NYC role: Collaborate regularly from our New York office.
- Generous time off: 24 vacation days, your birthday off, plus local holidays.
- Apple MacBook Pro, Apple Studio Display, and AirPods Pro 3.
- Dedicated learning and development budget.
Reports to: Head of Customer Success
Interview process: Screening with VP Sales & Success or Head of Customer Success, case study with VP Sales & Success and Head of Customer Success, and final round with the CEO.
Where and how you can work: We believe great work happens where passion meets purpose. This is a full-time, hybrid role based in New York City. Applicants must have legal authorization to work in the United States. We value regular in-person collaboration, energy, and connection from our NYC hub.
Why join us: We're not just building models — we’re building the ecosystem powering the future of vision AI. Join a global team helping customers deploy impactful AI through YOLO, contribute to an ambitious open-source community on GitHub, and shape the next chapter of enterprise computer vision.
What we offer:
- Cutting-Edge, Next-Generation AI Computer Vision Technology: Contribute to building cutting-edge computer vision AI models based on the YOLO framework.
- Impactful Work: Shape the future of AI-powered solutions that transform industries.
- Collaborative Culture: Join a talented and passionate team that values open communication and innovation.
Ultralytics is an equal opportunity employer committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.
Enterprise Customer Success Manager employer: Ultralytics, Inc.
At Ultralytics, we pride ourselves on fostering a dynamic and collaborative work culture that empowers our employees to take ownership of their roles and drive meaningful impact in the AI industry. With competitive compensation, generous time off, and a strong focus on personal and professional growth, our London hub offers an exciting environment for Commercial Associates to thrive and rapidly advance their careers alongside experienced sellers. Join us to be part of a team that values relentless innovation and excellence, where your contributions directly shape the future of vision AI.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ultralytics, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ultralytics, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ultralytics, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Ultralytics, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ultralytics, Inc.!
How to prepare for a job interview at Ultralytics, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
