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For Companies At a Glance
- Tasks: Lead customer success initiatives and guide businesses in using our AI solutions.
- Company: Join Ultralytics, a fast-growing startup revolutionising computer vision technology.
- Benefits: Enjoy flexible work options, competitive salary, and generous time off including your birthday.
- Why this job: Make a real-world impact while collaborating with a global team in an innovative environment.
- Qualifications: 3-7 years in Customer Success or similar roles, strong communication skills, and analytical mindset required.
- Other info: Opportunity to work with cutting-edge technology and contribute to meaningful projects.
The predicted salary is between 28800 - 48000 £ per year.
Your mission
What you\’ll do
We\’re looking for a Customer Success to join our Growth team and lead the way in helping customers realize the full value of Ultralytics\’ computer vision solutions.
You\’ll act as a trusted advisor, guiding businesses of all sizes – from fast-moving startups to global enterprises – through their journey with YOLO, while working cross-functionally with Product, Engineering, Sales, and Marketing. Your mission: to empower customers to succeed, drive adoption, and ensure every interaction adds value.
Key responsibilities include:
- Champion our customers: Build strong, lasting relationships and guide them from onboarding to expansion.
- Drive adoption & enablement: Train technical and non-technical teams, helping them extract full value from our tools.
- Be the customer voice: Share feedback, surface pain points, and help influence our roadmap with real insights.
- Track success: Monitor and optimize key metrics including GRR, NRR, CSAT, and NPS.
- Collaborate to grow: Partner with Sales to identify upsell/renewal opportunities and expand customer accounts.
- Solve problems fast: Troubleshoot blockers and coordinate with Solutions Engineering to ensure resolution.
- Systematize success : Help build out scalable processes, playbooks, and automation that raise our CS game.
- Create and contribute : Develop customer-facing resources, campaigns, and case studies that drive success at scale.
- Level up the team: Be proactive in improving how we work, using your experience and curiosity to refine how we serve customers.
Your profile
Preferred skill set:
- 3-7 years of experience in Customer Success, Account Management, or a similar role in a SaaS or AI/ML company.
- Track record of managing high-value customer relationships and driving retention and expansion.
- Strong communication and relationship-building skills with both technical and business stakeholders.
- Experience with onboarding, lifecycle management, and customer health monitoring.
- Proactive, resourceful, and highly organized with the ability to prioritize in a fast-paced environment.
- Analytical mindset and comfort working with KPIs, dashboards, and tools like HubSpot, Notion, and Excel.
- Ability to simplify complex topics and guide customers with varying levels of technical expertise.
- A growth-oriented attitude and desire to continuously improve processes and deliverables.
Bonus points
- Familiarity with Ultralytics YOLO, computer vision, or machine learning concepts.
- Experience with HubSpot CRM, automation workflows, and lifecycle email sequences.
- Knowledge of Python for lightweight automation or integrations.
- Understanding of RevOps or sales processes from a CS perspective.
Why us?
Why join us
- Real-world Impact: Our tools power over 1 billion daily usages across industries like robotics, healthcare, manufacturing, and defense. With 100,000 GitHub stars and 80 million downloads, you\’ll contribute to tech that\’s shaping the world.
- True ownership : As a fast-growing startup, we give you the space to lead, innovate, and own your outcomes. Every idea matters. Every contribution counts.
- Global team: Work and collaborate with talent worldwide, and make your mark in a flexible environment designed for results.
- Grow fast, learn always : From open-source to enterprise, you\’ll gain hands-on experience, and the chance to lead projects from start to finish that challenge and inspire you.
Compensation and Benefits
- Competitive salary, depending on experience and location
- Time Off: 24 days paid vacation, your birthday off, plus local holidays
- Home set up Allowance ($550)
- A MacBook Air as your work device
- Flexible work environment with hybrid and remote options
- The candidate must be eligible to work as an independent contractor in their home country (handbook for more detail)
Ultralytics Handbook
Comprehensive guide to our company\’s mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics\’ core principles.
If you\’re passionate about redefining the boundaries of AI and eager to make a significant impact through customer success, Ultralytics is the place for you.
Come join us, and let\’s build something amazing together!
Ultralytics is an equal opportunity employer and are committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
Customer Success employer: Ultralytics, Inc.
Contact Detail:
Ultralytics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success
✨Tip Number 1
Familiarise yourself with Ultralytics' YOLO and its applications in computer vision. Understanding the product inside out will help you engage with customers more effectively and position yourself as a trusted advisor.
✨Tip Number 2
Network with professionals in the Customer Success field, especially those who have experience in SaaS or AI/ML companies. This can provide you with insights into best practices and may even lead to referrals.
✨Tip Number 3
Brush up on your analytical skills, particularly with KPIs and tools like HubSpot and Excel. Being comfortable with data will allow you to track customer success metrics effectively and demonstrate your value to potential employers.
✨Tip Number 4
Prepare to discuss your previous experiences in managing high-value customer relationships. Be ready to share specific examples of how you've driven retention and expansion, as this will showcase your fit for the role.
We think you need these skills to ace Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or similar roles. Emphasise your track record of managing high-value customer relationships and driving retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your ability to build strong relationships and drive adoption.
Showcase Relevant Skills: Highlight your analytical mindset and familiarity with KPIs, dashboards, and tools like HubSpot and Excel. Provide examples of how you've simplified complex topics for customers with varying levels of technical expertise.
Demonstrate Cultural Fit: Research Ultralytics' mission and values, and reflect this understanding in your application. Show how your growth-oriented attitude and desire to improve processes align with their company culture.
How to prepare for a job interview at Ultralytics, Inc.
✨Know the Product Inside Out
Before your interview, make sure you understand Ultralytics' computer vision solutions, especially YOLO. Familiarise yourself with its features and benefits, as well as any recent updates or case studies that highlight its impact.
✨Demonstrate Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with customers. Highlight how you guided them through onboarding and helped them achieve their goals, showcasing your ability to be a trusted advisor.
✨Showcase Your Analytical Mindset
Be ready to discuss how you've tracked success metrics like GRR, NRR, CSAT, and NPS in previous roles. Bring specific examples of how you've used data to drive customer success and improve processes.
✨Emphasise Your Proactive Approach
Illustrate your resourcefulness by sharing instances where you've identified potential issues before they became problems. Discuss how you collaborated with cross-functional teams to resolve blockers quickly and effectively.