At a Glance
- Tasks: Lead service delivery and support for key customers in a dynamic tech environment.
- Company: Join Ultra Intelligence & Communications, redefining defence technology.
- Benefits: Enjoy flexible working, private medical cover, and an annual bonus scheme.
- Other info: Hybrid working available with excellent career growth opportunities.
- Why this job: Make a real impact in defence technology while enhancing customer relationships.
- Qualifications: Experience in service delivery and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Company: Ultra Intelligence & Communications Cyber (UK) Business
Powering Decision: Join the team redefining defence technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defence.
Cyber Business: Our Cyber business unit is at the forefront of pioneering advanced cryptographic and key management solutions, facilitating the confidential exchange of vital information for customers operating at both tactical and strategic echelons. Join our team and participate in the innovation that ensures the highest security and trust worldwide.
Based at our Cyber Centre of Excellence in Maidenhead and our site in Farnborough - hybrid working is available.
Candidates must be willing and able to obtain, and maintain, DV security clearance.
Role Summary: We are seeking an experienced Service Delivery & Project Manager to lead the ongoing delivery and support of a technical service for a key customer, ensuring consistently high standards of customer service and sustained performance of the services for the customer and stakeholders. This role focuses on maintaining strong customer and stakeholder relationships, quality of service, and coordinating internal teams to deliver reliable ongoing support and continuous improvement. The successful candidate will need to work closely with internal technical teams and be able to support strategic growth aims for the customer. This may include planning and running pilot projects to assess suitability for rollout to enhance the service for the stakeholder community.
Key Responsibilities:
- Take ownership of ongoing service delivery performance, customer satisfaction, incidents management and measurement, and service expectations.
- Build and maintain strong customer relationships, acting as a trusted point of contact for operational support and service delivery matters.
- Coordinate across teams including IT and Technical Services and Compliance to ensure effective long-term service delivery and support.
- Monitor service performance, identify improvement opportunities, and drive continuous service enhancement initiatives.
- Communicate service status, operational risks, issues, and improvement plans to stakeholders and senior leadership.
- Support the management of service risks, issues, dependencies, budgets, and delivery performance across the support lifecycle.
- Resolve conflicts, coordinate priorities, and motivate teams to maintain high service standards and productivity.
- Identify opportunities for contract growth, service improvements, and additional support offerings aligned with customer needs.
- Contribute to the development of costed proposals and support models for contract changes, pilot studies and strategic growth plans.
- Planning and delivery of pilot projects to time, cost and quality, to assess the effectiveness and suitability of enhancements to be integrated into the service.
Required Skills, Experience & Qualifications:
- Proven experience in Service Delivery, Customer Support, or Customer Success within an IT, engineering, or technology environment.
- Strong understanding of customer service principles, service management approaches, and long-term customer support models.
- Experience managing service delivery to meet SLAs.
- Excellent stakeholder management and communication skills, with the ability to build trusted relationships internally and externally.
- Strong leadership, coordination, and problem-solving abilities within cross-functional environments.
- Experience managing customer expectations, service incidents, and operational performance against agreed service standards. Ideally with an understanding of best practice in service management (ITIL).
- Experience supporting or managing contracts involving ongoing service delivery and customer support arrangements.
- Confident in establishing, controlling and reporting delivery schedule & costs against an overall budget.
- Experience developing service proposals, support solutions, or contract growth opportunities would be advantageous.
- Ideally, experience interfacing with or delivering services to government or public-sector customers.
Desirable Skills, Experience & Qualifications:
- Degree in Engineering, Computer Science, or a related technical discipline.
- Experience of project management tasks (e.g. Forecasting, Scheduling, Risk management, Resource Planning).
- Experience with ITIL.
- Experience with defence, aerospace or regulated industries.
Our Benefits: Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including:
- Participation in an Annual Bonus Scheme
- Private Medical Cover
- 25 days’ holiday (plus Bank Holidays) with the option to buy an extra 5 days
- Pension Contribution
- 4 x Life Assurance Cover
- Flexible working hours with opportunity for a 1pm finish on a Friday
- Flexible benefits including cycle to work scheme, will writing and more
- Security Clearance Allowance – where relevant and subject to you holding the required security clearance
Diversity, Equity & Inclusion Statement: At Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.
Service Delivery / Project Manager in Maidenhead employer: Ultra
UltraFlex Gym in Derby is an exceptional employer, offering a vibrant work culture that prioritises teamwork and customer service excellence. With opportunities for professional growth and development, employees are encouraged to thrive in a supportive environment while enjoying the unique advantage of working at one of the country's leading gyms. Flexible shifts and a focus on health and fitness make this role both rewarding and fulfilling for those passionate about the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery / Project Manager in Maidenhead
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Ultra, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Ultra
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Ultra. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Service Delivery / Project Manager in Maidenhead
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Ultra insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Ultra that you’re committed to staying ahead in the game.
How to prepare for a job interview at Ultra
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Ultra to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Ultra.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
