Business Development/Technical Sales - Operational Services & Support

This role forms a critical part of Ultra Maritimes international support proposition, acting as both a lead for our engagement with a wide array of support customers and a driver for new growth and engagement in the UK and internationally. This role will require a level of engineering and naval defence experience but will be supported by a substantial supporting segment within the business to deliver proposals and solutions. The role will work directly with the Segment Lead and organisation to identify new business opportunities, coupling their market experience with Ultra Maritimes wealth of capability for success in this sector. There is an expectation of around 10% travel as required for the role but this will vary through the year.

Responsibilities

• Drive customer service excellence as primary point of contact for non-contracted incumbency positions and continuously review sales/account processes and new opportunities.
• Review the market and generate new sales opportunities for review.
• Understand customer needs and, with assistance of other team members, prepare solutions that assist with customer tendering specification descriptions.
• Prepare, deliver and review sales presentations, contracts and proposals.
• Ensure key customers are regularly updated on product and market developments to help ensure customer service excellence.
• Work closely with project managers, engineering, operations, sales support and supply chain to ensure effective delivery of products/services and the quick resolution of any issues that arise.
• Develop and implement effective communication/feedback links with management and R&D in relation to customer feedback.
• Support R&D colleagues in understanding commercial drivers in line with market changes where appropriate.
• Ensure the highest standard of EHS and Ethics behaviours, with all relevant processes and standards followed during work activities.

Main Tasks & Duties of the position

• Manage our worldwide customers effectively & build appropriate relationships to develop our support business.
• Develop business strategies for each region with targets to secure & grow revenue stream.
• Generate, understand and review user requirements.
• Ensure that technical solutions produced meet customer requirements working with the Project Engineering Leads.
• Use and manage CRM database to record and track opportunities.
• Support Bid/No-Bid Reviews utilising customer and market knowledge.
• Bid manage responses to Pre-Qualification Questionnaire (PQQ's)/Invitation To Tender (ITT) to ensure that responses are completed in agreed Customer deadlines.
• Any other duties as required to fulfil the role and provide excellent customer experience.

Qualifications

• Sales and/or Engineering experience within the Naval Defence Industry and/or service within the Armed Forces.
• Typically, a Bachelor Degree (or equivalent) in a related field and related experience within the Defence Industry.
• Proven track record of developing and maintaining Customer relationships.
• Self-motivated, driven, and enthusiastic with a can-do attitude.
• Capable of working independently using own initiative or as a member of a team.
• Ability to show structured method of work, planning and executing different workloads.
• Strong oral & written communication skills with the ability to utilise IT & CRM skills for everyday use.
• Ability to be flexible in day-to-day duties as required by customers.
• Valid driving licence & appropriate permission to work in the UK.
• Eligibility to obtain SC Clearance.

Benefits

• 1pm finish on a Friday.
• Annual bonus - dependent on level. Non-managers = 5% and Managers = 10% for example.
• Hybrid working for certain job roles.
• Casual dress.
• 25 days holiday.
• Christmas shut down - use three days of annual leave to cover this.
• Option to buy or sell holiday.
• Option to purchase private health care, dental, critical illness etc via salary sacrifice.
• Reward hub - discounts at over 200 online stores.
• 4 x annual salary life cover.
• Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage).

If you need any reasonable adjustments during the recruitment process, please let the recruitment lead managing your application know.