At a Glance
- Tasks: Provide top-notch service, installation, and maintenance for cutting-edge equipment.
- Company: Join a diverse and inclusive team at Ultra, a leader in technology.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a supportive team culture.
- Why this job: Make a real impact while working with innovative technology in exciting environments.
- Qualifications: Experience in electronic systems and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose: To cover all day to day responsibilities of a service engineer which include the following - To provide a high level of service to customers for their equipment supplied by Ultra. This includes installation and commissioning and also maintenance, testing and repairs.
Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.
Scope: Work within the service team on a wide variety of Ultra products. Provide customer support with the helpdesk and fault finding; work is both in the office / workshop and at customers’ sites and vessels. Willing to travel to customer sites in the UK and overseas as required. Flexible approach to working hours and patterns inclusive of overtime and anti-social hours, such as weekends and bank holidays.
Key responsibilities:
- Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines.
- Fault diagnosis and repair of Ultra supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensure all test procedures and site records are accurately updated.
- Join the Helpdesk rota submitting weekly status reports to customers.
- Join the on-call and standby Engineer rotas.
- Provide technical support and resolve faults on Ultra systems.
- Provide estimates (time & materials) for tasks and deliver to them.
- Escalate problems which are blocking progress of own work.
- Adhere to company practices and policies, especially health and safety and report any issues.
- Responsible for quality and timeliness of own work.
- Manage security of information as defined in the Security policies.
- Manage records and arrange for the repair of customer returned items as directed and in accordance to Ultra processes.
- Installation and commissioning of Ultra supplied equipment and systems at customer sites.
- Document all activities including Site Reports, Defect Reports, Delivery Notes and Job Cards.
- Liaise with and provide technical support to other departments such as Projects, Production and Development.
- Writing of technical reports, specifications and test procedures.
- Provision of practical engineering support to other activities within Ultra, where time and priorities permit.
- Plan travel arrangements and maintain records of expenditures for site visits.
Role requirements:
Essential:
- Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.
- Good understanding of IT, Networks and Software based solutions.
- Methodical approach to problems with good attention to detail and accurate record keeping.
- Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment.
Desirable:
- Knowledge of installing, testing and commissioning of electronic equipment and systems.
- Current experience of supporting marine electronic equipment on vessels.
- Experience in maintaining unfamiliar equipment/systems.
- Knowledge of Permit to Work and Risk assessments.
- Supporting equipment at customer premises.
Qualifications / skills required:
Essential:
- ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience.
- Full driving licence.
- Working at height.
- BOSIET Offshore Survival, Medical, MIST.
- Ability to obtain SC Clearance.
- COMPEX.
Desirable:
- Formal qualifications in IT / Software or related discipline.
Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.
Service Engineer in Aberdeen employer: Ultra
At Ultra, we pride ourselves on being an excellent employer, offering a dynamic work culture that values innovation and empowerment. Our flexible working options, including hybrid arrangements and part-time roles, cater to diverse lifestyles, while our commitment to employee growth ensures that you can develop your skills in a supportive environment. Located in Aberdeen, you'll have the opportunity to work on cutting-edge technology in both office and offshore settings, making a meaningful impact in the marine and electronic systems industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Service Engineer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with installation, maintenance, and repairs of electronic systems. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, apply through our website and follow up with a friendly email. A little persistence can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Prepare for the interview by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss specific examples of how you've tackled challenges in previous roles, especially in offshore or marine environments.
We think you need these skills to ace Service Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Engineer role. Highlight any relevant experience with electronic systems, maintenance, and customer support to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join Ultra and how your background aligns with our values of innovating and empowering. Keep it personal and engaging!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate a methodical approach to problem-solving, especially in challenging environments like offshore or marine settings.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Ultra
✨Know Your Stuff
Make sure you brush up on your knowledge of electronic systems, especially those used in offshore or marine environments. Be ready to discuss your experience with installation, maintenance, and repairs, as well as any specific Ultra products you might have worked with.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in the past. Think about times when you had to diagnose faults or come up with innovative solutions under pressure. This will demonstrate your methodical approach and attention to detail.
✨Be Ready for Technical Questions
Expect questions that dive deep into your technical knowledge, especially around IT, networks, and software solutions. Brush up on relevant terminology and be prepared to explain concepts clearly, as this will show your ability to communicate effectively with both customers and colleagues.
✨Flexibility is Key
Since the role involves travel and potentially anti-social hours, be prepared to discuss your flexibility regarding working patterns. Highlight any previous experiences where you adapted to changing schedules or worked outside of typical hours, as this aligns with the company's values of innovation and empowerment.
