Business Development/Technical Sales - Operational Services & Support in Greenford

Protecting What Matters. Powering the Future of Naval Technology. Ultra Maritime is a global leader in advanced maritime defence solutions. We operate at the forefront of innovation, delivering technologies that protect lives, secure nations, and enable a safer, more sustainable world.

This Business Development/Technical Sales Manager role forms a critical part of Ultra Maritime's international support proposition, acting as both a lead for our engagement with a wide array of support customers and a driver for new growth and engagement in the UK and internationally. This role will require a level of engineering and naval defence experience but will be supported by a substantial supporting segment within the business to deliver proposals and solutions. The role will work directly with the Segment Lead and organisation to identify new business opportunities, coupling their market experience with Ultra Maritime's wealth of capability for success in this sector. There is an expectation of around 10% travel as required for the role but this will vary through the year. This role will operate on a hybrid basis, with the candidate being able to work from any Ultra Maritime office to best suit their location. This includes our London (Greenford), Loudwater or Weymouth offices. The candidate will need to travel to other sites or to customers as required to fulfil the role.

About the Role:

• Drive customer service excellence as primary point of contact for non-contracted incumbency positions and continuously review sales/account processes and new opportunities.
• Review the market and generate new sales opportunities for review.
• Understand customer needs and, with assistance of other team members, prepare solutions that assist with customer tendering specification descriptions.
• Prepare, deliver and review sales presentations, contracts and proposals.
• Ensure key customers are regularly updated on product and market developments to help ensure customer service excellence.
• Work closely with project managers, engineering, operations, sales support and supply chain to ensure effective delivery of products/services and the quick resolution of any issues that arise.
• Develop and implement effective communication/feedback links with management and R&D in relation to customer feedback. Support R&D colleagues in understanding commercial drivers in line with market changes where appropriate.
• Ensure the highest standard of EHS and Ethics behaviours, with all relevant processes and standards followed during work activities.

Main Tasks & Duties of the position:

• Manage our worldwide customers effectively & build appropriate relationships to develop our support business.
• Develop business strategies for each region with targets to secure & grow revenue stream.
• Generate, understand and review user requirements.
• Ensure that technical solutions produced meet customer requirements working with the Project Engineering Leads.
• Use and manage CRM database to record and track opportunities.
• Support Bid/No-Bid Reviews utilising customer and market knowledge.
• Bid manage responses to Pre-Qualification Questionnaire (PQQ’s)/Invitation To Tender (ITT) to ensure that responses are completed in agreed Customer deadlines.
• Any other duties as required to fulfil the role and provide excellent customer experience.

Education/ Experience and Soft Skills:

• Sales and/or Engineering experience within the Naval Defence Industry and/or service within the Armed Forces.
• Typically, a Bachelor Degree (or equivalent) in a related field and related experience within the Defence Industry.
• Proven track record of developing and maintaining Customer relationships.
• Self-motivated, driven, and enthusiastic with a can-do attitude.
• Capable of working independently using own initiative or as a member of a team.
• Ability to show structured method of work, planning and executing different workloads.
• Strong oral & written communication skills with the ability to utilise IT & CRM skills for everyday use.
• Ability to be flexible in day-to-day duties as required by customers.
• Valid driving licence & appropriate permission to work in the UK.
• Eligibility to obtain SC Clearance.

Security Requirements:

This role requires you to undergo Baseline Personnel Security Standard Check (BPSS) as a minimum and some roles will require further national security vetting checks. In line with Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided.

What can you expect from us?

More than just a job, we offer a mission. More than just a workplace, we provide the opportunity to protect lives, advance technology, and shape the future of maritime security. As an employee of Ultra Maritime, you will receive:

• Optional 9 day fortnight TOIL.
• Flexible working hours.
• 1pm finish on a Friday.
• Annual bonus – dependent on level. Non-managers = 5% and Managers = 10% for example.
• Hybrid working for certain job roles.
• Casual dress.
• 25 days holiday.
• Christmas shut down – use three days of annual leave to cover this.
• Option to buy or sell holiday.
• Option to purchase private health care, dental, critical illness etc via salary sacrifice.
• Reward hub - discounts at over 200 online stores.
• 4 x annual salary life cover.
• Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage).

Our commitment to diversity and inclusion:

Ultra Maritime embraces the power of diverse perspectives to fuel innovation. We strive to build an open, inclusive workplace where ideas flourish and every individual can make a meaningful impact. If you need any reasonable adjustments during the recruitment process, please let the recruitment lead managing your application know. Together, we deliver cutting-edge solutions that safeguard our oceans and secure a safer world.