In-Service Support Technician

Overview

Join to apply for the In-Service Support Engineer role at Ultra Maritime.

Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World\’s Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe.

As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our \’five-eyes\’ Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.

We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.

Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!

Flexible Working

At Ultra Maritime, we understand that your personal life is just as important as your professional one. We support flexible working arrangements where possible, including hybrid or on-site models. We welcome you to shape your start and finish times and to consider part-time, compressed hours, or other arrangements that suit your lifestyle. In Loudwater, Greenford, and Weymouth we offer a 9-day fortnight with extended weekends every other week, along with Time off in Lieu (TOIL) for up to 1 day per calendar month, in line with our values of Integrity, Transparency and Alignment. We trust you to get the job done while benefitting from flexible working where possible.

Job Description

Our In-Service Support team provides back-office engineering support to end users of our products to help them achieve mission success 24/7/365, anywhere in the world. You will join a team of highly trained engineers with decades of Defence experience across all phases of the product life cycle. The team supports a customer base distributed globally, including the UK, USA, Australia, Canada, India, Denmark, Norway and more.

This role offers opportunities to grow your career within a progressive, dynamic environment with exposure to ground-breaking technologies and systems, primarily an Electro-Optical System. You will assist and manage support elements of different programmes, leading and working with project teams to ensure our products are supportable and supported worldwide.

We will challenge and support you to grow as an engineer and we will support you in pursuing Chartership with your chosen institution. You will have the chance to build skills across defence support, customer relations, contract management, technical investigations, diagnostics, repair, tests and trials on live platforms, as well as project team leadership, obsolescence and design management.

Working with a customer-facing team that supports defence equipment In-Service contracts, your responsibilities will include:

• Leading the delivery of our In-Service support obligations, working closely with the Project Manager, System Design Authority and our customers and users
• Ensuring support project approaches remain relevant and in line with Defence Standards and other policies as identified in customer contracts
• Providing a proactive response to emerging technical issues, including customer fault reports and technical queries
• Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable
• Managing and monitoring system performance, conducting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products
• Defining and leading the implementation of programmes of inspection and preventative maintenance
• Ensuring that customer equipment remains safe and suitable for continued service
• Coordinating and cooperating with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing
• Managing Integrated Logistics Support documentation and implementing change requests as required
• Highlighting resource conflicts or constraints to engineering management
• Producing estimates for new engineering work (e.g., redesign, obsolescence) and planning the work
• Instilling Engineering best practices and processes to enhance engineering excellence and promote continuous improvement
• Implementing the obsolescence strategies for a product line

Skills, Qualifications and Experience

• A Bachelor\’s degree or higher diploma in Engineering, or related discipline. A suitable level of experience in engineering would be considered if no formal qualifications are available. An electrically biased engineer is preferable.
• Experience in Defence engineering and/or as an engineer throughout the Integration, Test, and In-Service lifecycle.
• Experience in an engineering lead role within defence engineering and/or in-service support is desirable.
• Demonstrating the ability to define, lead and deliver work packages in accordance with customer contracts.
• Demonstrated the ability to plan and execute support tasks on engineering projects.
• Shown awareness of engineering project management principles (e.g., work packages, dependencies and risk management).
• Multiple examples of times when you have worked under tight time constraints, in challenging contexts.
• A background working with maritime equipment would be a bonus.

Personal Attributes

• A detail-oriented problem solver, with a passion for supporting the customer
• Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds
• Possess excellent organisational and management skills
• Take personal responsibility for the quality and timeliness of your work, management, and technical decisions, as well as that of other staff working for you on a project/work package
• Have the willingness to mentor, motivate and encourage junior members of the team, to allow their own competency level to improve
• Demonstrate excellent people and stakeholder management skills, report writing and attention to detail
• Cooperate well with others to achieve outstanding outcomes
• The successful candidate will be expected to be in the Ultra Maritime Loudwater office at least three days a week to fulfil their role
• Hold or be capable of achieving Security Clearance (SC) or higher with no caveats

Benefits On Offer

• Optional 9 day fortnight
• TOIL
• Flexible working hours
• 1pm finish on a Friday
• Annual bonus
• Hybrid working for certain job roles
• Casual dress
• 25 days holiday
• Christmas shut down
• Option to buy or sell holiday
• Option to purchase private health care, dental, critical illness etc via salary sacrifice
• Reward hub – discounts at over 200 online stores
• 4 x annual salary life cover

Relocation Support

Attracting and retaining brilliant people is imperative, so we search across the UK for talent and offer financial support to candidates considering relocation; this is considered on a case-by-case basis per role and subject to HMRC guidelines.

Nationality Requirements

Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.

Diverse & Inclusive Employer

Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Defence and Space Manufacturing

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