At a Glance
- Tasks: Provide top-notch service, installation, and maintenance for cutting-edge defence technology.
- Company: Join Ultra Intelligence & Communications, a leader in redefining defence technology.
- Benefits: Enjoy flexible working hours, annual bonuses, and a range of employee perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in defence while developing your engineering skills.
- Qualifications: Experience with electronic systems and a relevant engineering qualification required.
The predicted salary is between 35000 - 45000 £ per year.
Company: Ultra Intelligence & Communications
Join the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defense.
By joining our Command, Control, Intelligence, and Encryption (C2I&E) business, you will be a member of a team dedicated to providing innovative solutions that streamline the preparation and execution of intricate, mission-critical operations. We focus on enhancing situational awareness, tactical command and control, and seamless video data exchange capabilities within a dynamic, multi-domain environment.
Role Purpose
To cover all day to day responsibilities of a service engineer which include the following:
- To provide a high level of service to customers for their equipment supplied by Ultra. This includes installation and commissioning and also maintenance, testing and repairs.
Scope
- Work within the service team on a wide variety of Ultra products.
- Provide customer support with the helpdesk and fault finding; work is both in the office / workshop and at customers’ sites and vessels.
- Willing to travel to customer sites in the UK and overseas as required.
- Flexible approach to working hours and patterns inclusive of overtime and anti-social hours, such as weekends and bank holidays.
Key responsibilities
- Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines.
- Fault diagnosis and repair of Ultra supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensure all test procedures and site records are accurately updated.
- Join the Helpdesk rota submitting weekly status reports to customers.
- Join the on-call and standby Engineer rotas.
- Provide technical support and resolve faults on Ultra systems.
- Provide estimates (time & materials) for tasks and deliver to them.
- Escalates problems which are blocking progress of own work.
- Adhere to company practices and policies, especially health and safety and report any issues.
- Responsible for quality and timeliness of own work.
- Manage security of information as defined in the Security policies.
- Manage records and arrange for the repair of customer returned items as directed and in accordance to Ultra processes.
- Installation and commissioning of Ultra supplied equipment and systems at customer sites.
- Document all activities including Site Reports, Defect Reports, Delivery Notes and Job Cards.
- Liaise with and provide technical support to other departments such as Projects, Production and Development.
- Writing of technical reports, specifications and test procedures.
- Provision of practical engineering support to other activities within Ultra, where time and priorities permit.
- Plan travel arrangements and maintain records of expenditures for site visits.
Role requirements
Essential
- Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.
- Good understanding of IT, Networks and Software based solutions.
- Methodical approach to problems with good attention to detail and accurate record keeping.
- Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment.
Desirable
- Knowledge of installing, testing and commissioning of electronic equipment and systems.
- Current experience of supporting marine electronic equipment on vessels.
- Experience in maintaining unfamiliar equipment/systems.
- Knowledge of Permit to Work and Risk assessments.
- Supporting equipment at customer premises.
Qualifications / skills required
Essential
- ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience.
- Full driving licence.
- Working at height.
- BOSIET Offshore Survival, Medical, MIST.
- Ability to obtain SC Clearance.
- COMPEX.
Desirable
- Formal qualifications in IT / Software or related discipline.
Notice
Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements.
Our Benefits
Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including:
- Annual Bonus – Performance Related.
- 25 days’ holiday with the option to buy an extra.
- Life Assurance Cover.
- Flexible working hours.
- Early Finish on a Friday.
- Pension Contribution.
Our Ultra Select Benefits package includes – subsidised gym & retail, childcare vouchers, cycle-to-work schemes, etc.
Diversity, Equity & Inclusion Statement
At Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.
If you have any issues with your application, please email us at careers@ultra-ic.com.
Service Engineer in Aberdeen employer: Ultra I&C
Ultra Intelligence & Communications is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on innovation in defence technology, employees benefit from flexible working hours, a comprehensive benefits package including performance-related bonuses, and opportunities for career advancement within a diverse and inclusive work culture. Located in Aberdeen, the company offers a dynamic environment where service engineers can thrive while contributing to mission-critical operations both locally and internationally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to current employees at Ultra or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss your experience with electronic systems, especially in marine environments. Show them you know your stuff!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in past roles. This will highlight your methodical approach and attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Ultra team. Let’s make it happen!
We think you need these skills to ace Service Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with complex electronic systems, especially in offshore or marine environments. We want to see how your skills align with the role of a Service Engineer at Ultra!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. A methodical approach and attention to detail are key, so let us know how you’ve demonstrated these traits.
Be Clear and Concise:When writing your cover letter, keep it straightforward. Clearly explain why you're interested in the position and how your background makes you a great fit for our team. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Ultra I&C
✨Know Your Tech
Make sure you brush up on your knowledge of electronic systems, especially those used in marine environments. Be ready to discuss your experience with installation, maintenance, and repairs, as well as any specific Ultra products you might have worked with.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in the past. Think about specific instances where your methodical approach and attention to detail helped you diagnose and resolve faults effectively.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask you to walk through your process for fault diagnosis or how you would handle a specific repair situation. Practise explaining your thought process clearly.
✨Flexibility is Key
Since the role requires travel and potentially working odd hours, be prepared to discuss your flexibility. Share any previous experiences where you adapted to changing schedules or worked outside of typical hours to meet customer needs.
