Communications Executive in City of London

We are looking for an experienced manager to head up our Customer Services function. This role is an ideal opportunity for someone who may feel that they would thrive within a relatively small, busy company - which operates & manages a range of interesting, and highly respected, outdoors challenge events that engage thousands of participants, 400+ charities, and a hundred or so corporate clients each year. Whilst some of our events may only last as little as a single day, many individual customer journeys span up to 12 months; therefore providing first class customer service & excellent communication is absolutely at the heart of what we deliver as a class leading brand - and is exactly what this role is all about.

As a Communications Executive, you will play a pivotal role in shaping the image and reputation of our company - through developing our online brand, and creating engaging communications which excite & shape our Customer Journey. You will be responsible for developing and executing communication strategies that promote our events, engage our target audience, and enhance our brand presence. This role requires a creative, strategic thinker with excellent communication skills, a keen eye for detail and a passion for telling stories through online & social channels. We are looking for someone with a passion for the outdoors, adventure & sporting events!

The primary responsibility is to coordinate with Action Challenge's customers, and to manage the accompanying processes, to ensure that our customers are well prepared and the operational plans are delivered effectively - from pre-booking to post-trip. This role has the responsibility for delivering a 1st class service level setting us apart from our competitors, ensuring our customers return year on year, and become advocates for our brand. You will be responsible for making sure the end-to-end customer journey runs smoothly, from getting participants to register to following up with participants post-challenge to ensure that we're their choice for their next adventure!

We have an exciting opportunity for an experienced events professional to join one of the UK's most popular series of mass participation endurance events, to lead the operational planning of the events portfolio. Over 100,000 adventurers have taken on an Ultra Challenge® with us, raising over £35 million for charities, and the 14 unique events make up the UK's biggest & best series of treks & runs. This key role sits within our UK Operations Team, and is ideal for a passionate individual who can multi-task, is very organised, can communicate very well - and is looking to further their career within the mass participation/ sporting / events sector to lead and oversee the planning and successful delivery of the logistics & detailed operations of this class leading set of events.

We are looking for recent University graduates with a keen interest in sporting events, and mass participation - ideally with a relevant degree subject, or can demonstrate a passion and interest in what we do to join us on a 12 month internship program. You will be available to work from January onwards, and will gain experience across marketing, customer services, planning and operations as we work towards delivering the 2024 series of events.

If you're an Event Manager, or perhaps you are looking to gain some real experience of mass participation events - you could be part of our team helping to deliver some of the UK's biggest & best fundraising challenges.

We are always on the look out for Mountain Leaders with experience trekking and leading groups at altitude with a passion for delivering outstanding experiences. Across the year we have over 30 Kilimanjaro departures, as well as many other trekking challenges and expeditions across the globe. We organise treks along the Great Wall of China to Everest Base Camp - from small to large groups, children to corporate teams - if you think you have the right experience please apply!

We're looking for dedicated & enthusiastic individuals to join us and work with us on our events. Working on an Ultra Challenge can be fun, engaging and hugely rewarding - from helping to set up the sites, serving cups of tea, to welcoming in challengers to rest stops - the roles are varied and you will never be doing the same thing all weekend. Fancy joining us and gaining some fantastic experience working in the world of outdoor events?